Customer Service Officer Job Opportunity at TADB

Position: Customer Service Officer II

Tanzania Agricultural Development Bank Limited (TADB)

Dar es Salaam

About Tanzania Agricultural Development Bank (TADB)

Tanzania Agricultural Development Bank Limited (TADB) is a Government Development Finance Institution operating under the Ministry of Finance. TADB is registered under the Companies Act of 0 and licensed under the provisions of the banking sector as of 4th August 2015.

TADB Vision

To be a champion development finance institution for agricultural transformation in Tanzania.

TADB Mission

To contribute to food security and poverty reduction by catalyzing agricultural transformation through innovative financing solutions that develop sustainable and inclusive agricultural value chains.

TADB was established to facilitate the attainment of two broad goals:

Contributing to the achievement of self-sufficiency and security.
Transformation of agriculture from subsistence to commercial operations effectively and sustainably, contributing to economic growth and poverty reduction.

Customer Service Officer II

Qualifications, Knowledge, Experience

Education:

Holder of Master’s Degree in Computer Science, Information Systems, Information Technology, Finance, Computer Engineering, or equivalent qualification from any recognized institution; Holder of Bachelor’s Degree in Banking and Finance, Business Administration, Public Administration, Marketing, Commerce/Business Administration, Public Administration, Marketing, Commerce/Business Administration, Social Protection, Mass Communication, International Relations, Business Communication or equivalent qualifications from a recognized institution.

Experience:

Working experience of at least eight (8) years in a related field and should be at a senior position.

Nature and Scope

Location: 2 Vacancies in Lake Zone and Southern Highlands.

Reporting to: Zonal Manager.

Key Responsibilities

Customer Service:

Provide efficient and effective assistance and support to bank customers.
Attend to all administration issues at the zone.
Resolve customer complaints and issues in a timely and effective manner, coordinating with other departments within the bank.
Promote the bank’s products and services to customers as appropriate.
Oversee the management of investment portfolios, balancing risk and return.
Ensure that necessary and relevant bank records are kept and updated as required.
Maintain accurate customer records, including contact information and transaction return.
Attend to all customer queries received at the zone (written, verbal, or telephone) and offer appropriate intervention to a conclusion as per the laid-down TAT.

Technical Competencies:

In-depth knowledge of Banking and Business Operations.
Identify existing and prospective customers’ needs for financial services, including both products and services, and grasp opportunities to cross-sell appropriately.
Leadership skills to effectively support the bank operations teams.
Debt Management.
Coaching and Mentoring; Sharing expertise with others.
Listening and responding to questions effectively.
Report writing and analytical skills.
Computer literate.

Operations and Compliance:

Ensure proper controls, processes, and procedures are adhered to at all times as per the laid-down TADB bank policies, Business Continuity Plan (BCP) implementation, and disaster recovery coordination.
Ensure compliance with regulatory reporting requirements.

Relationship Management:

Maintain and enhance communication with Business Development Officers and customers to facilitate the flow of information and foster cooperation.

Sales and Business Development:

Support the branch operations team in achieving its customer retention objectives, acquisition, and growth goals, including achieving personal sales goals for all products as outlined in the targets and participating in leading branch sales promotion.

Administration:

Manage office supplies stock and place orders.
Prepare regular reports on expenses and office budgets.
Maintain and update the customer database.
Organize a filing system for records team management.
Maintain the calendar and schedule appointments for meetings as directed by the supervisor.
Distribute and store correspondence (e.g., letters, emails, and packages).
Prepare reports and presentations as assigned.
Coordinate travel and accommodations.
Schedule in-house and external events.
Coordinate car vehicles, fueling, and reporting.

Other Duties:

Perform any other duties as assigned by the Managing Director.

Mode of Application and Deadline

To apply for these positions, please visit our TADB career portal or submit your application via email to [email protected]

All applications must include:

• Application Letter: Showing how you meet the requirements of the position.
• Curriculum Vitae (CV): Up-to-date.
• Contacts: Names in full, physical address, telephone numbers, and e-mail addresses of the candidate.
• Certified Copies: Relevant certificates.
• Referees: Names and full contacts of three (3) referees.

Closing Date: Applications should reach the undersigned no later than 4.00 pm on Friday, 25th of Oct 2024.

Note: Applicants are required to attach the following to their respective application.

Equal Opportunity Employer:

Tanzania Agricultural Development Bank Limited fosters the strength and health of its workforce through a competitive benefits package, professional development, policies, and programs that support a healthy work/life balance. We encourage applications from women and qualified candidates with disabilities.

Please Note: If you have not heard from us four weeks after the closing date, consider your application unsuccessful.