Customer Service Officer at ALAF

Customer Service Officer at ALAFFull Time

Dar es Salaam

ALAF

a. Internal:

• Apprise, update, and provide valuable inputs to management about techno-commercial developmental activities/challenges/competition in the field of LGS and future technological developments to facilitate policy decisions in business.

b. External:

• Linkages with technical building industry players (consultants, contractors & developers)
• Responsible for business development through building long-term business relationships with key government departments and construction organizations/ministries for the development of LGS -business, e.g. various construction boards and companies.

 Key responsibilities:

a. Operational responsibilities/Tasks.

• Assess and identify new opportunities for growth in current and prospective markets.
• Establish the product in the market through business development closely working with key specifiers and influencers.
• Responsible for generating and managing business, as per annual Business Plans.
• Accountable for the accomplishment of top-line growth & bottom-line profitability for the division.
• Ensure all company activities adhere to legal guidelines and policies.
• Examine new opportunities in current and potential markets.
• Tracking competitor activities, identifying market and sales potential for PEB business.
• Identify regular, large, and mega accounts and put forth a strategy to develop the business and account
• Leverage market data to drive company growth.

Job Dimensions:

a. Financial responsibilities:

• Improve & Increase profitability by adding value to the product line and solution chain.
• Control Debtors and increase cash collections.
• Responsible Bottom line profits of the division

b. Responsibility for Physical Assets:

• Making sure that Company Office Assets in his/her office are optimally used.

c. Working conditions:

• Works from a great ambiance office with less risk/Ergonomic risk.
• Has out-of-office or field activities.

Qualifications required:

• Minimum academic qualification: Min: Degree in Engineering (Civil, Structural, Mechanical Engineering)
• Qualifications as an added advantage: MBA in sales and marketing will be added advantage.

Experience required:

• General work experience (years): 5 -10 years.
• Specific to the position (level/discipline/years): 2-5 years’ experience.
• Industry: 2-5 years’ experience in designing & Detailing.

Key competencies and skills:

•  Core Competency – Negotiation & Influence
• Sales Skills – SPANCO – QFD – Highly qualified in relationship building and should have good interpersonal skills.
• Can perform under pressure with accuracy.
• Creativity
• Commercial Awareness
• Team Working
• Business Acumen
• Problem Solving ability.
• Strategic Planning
• Self-Motivated & Self Driven
• New Market and Product Development

Language requirements:

English/Swahili

Computer literacy:

• Basic Microsoft Office (Excel, Word, PowerPoint)
• Customer Service Officer Job Vacancy at ALAF

Personality profile:

Young, Energetic, Smart, hard taskmaster, and have excellent communication and people management skills.

Work Level:Skilled
Job Type:Contract
Salary:Market Related
Duration:2 – 3 Years
EE Position:No
Location:Dar es Salaam

How to Apply :

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