Customer Service Manager Vacancy at Hotel Verde

Customer Service Manager Vacancy at Hotel Verde

Customer Service Manager

Hotel Verde

Location: Zanzibar – Azam Luxury Resort & Spa

Hotel Verde Zanzibar , A lively and vibrant experience. As the island’s greenest hotel, it is one of a kind. Set just outside historic Stone Town.

We are seeking a passionate hospitality professional to join our team as a Customer Service Manager. In this role, you will enhance guest experiences, oversee services, and support staff training.

Key Responsibilities:

• Oversee guest services, ensuring exceptional customer satisfaction.
• Handle guest inquiries, feedback, and issue resolution effectively.
• Assist in training and mentoring front-facing staff.
• Maintain high hospitality standards in line with Hotel Verde’s core values.

Requirements:

• Experience in hotel guest relations or customer service.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment and manage guest expectations.
• To apply, please send your CV and cover letter to: [email protected]