Customer Service Manager at Koncept
Job Overview
Customer Service Manager
KONCEPT, Dar es Salaam, Tanzania
About the job
Client Services Manager Responsibilities:
- Developing effective communication platforms for clients and staff.
- Inspiring repeat business from clients.
- Conducting customer service workshops and presentations.
- Monitoring and measuring client satisfaction.
- Liaising with different departments about client queries.
- Offering advice to clients on services and products.
- Developing surveys and capturing client information.
- Participating in marketing campaigns.
- Dealing with client requests and troubleshooting problems.
Client Services Manager Requirements:
- Business degree or related qualification.
- Strong communication skills.
- Ability to meet deadlines.
- Computer literacy.
- Calm, polite, and professional behaviour.
- Reliable and self-motivated.
- General business knowledge.
- High service orientation.
