Customer Relations Manager Job Opportunity at Lafarge Tanzania -Mbeya Cement Company Limited

Job Overview

Customer Relations Manager 

Mbeya

Lafarge Tanzania (Mbeya Cement Company Limited) a subsidiary of Holcim Group with its headquarters in Switzerland with operations in Africa, Europe, Asia and America. Holcim is the leading global company in innovative and sustainable building & construction solutions.

Lafarge Tanzania is seeking to recruit highly motivated Customer Relations Manager, to be based in Mbeya Plant, in a permanent employment contract.

Position Reporting To: National Sales Manager

1. Summary of Roles and Responsibilities

a. Build effective communication channel among customer service, logistics and other internal department to improve overall effectiveness.
b. Address and close all customer complaints timely to improve customer satisfaction rating.
c. Promote continuous improvement in customer satisfactions especially in areas of order placement
/feedback and delivery satisfactions.
d. Conduct customer satisfaction survey and identify areas of improvement to all customers. e. Participate, propose and implement customer driven sales processes.

2. Qualifications

Education: Bachelor degree in Business Administration, Marketing or other related field with minimum of five years’ experience in the relevant field.

3. Technical Competencies /Additional skills:

a) Good Communication skills both Swahili and English.
b) In depth knowledge of local cement standards.
c) Strong problem solving trouble shooting skills
d) Team player

How to Apply:

Applicants are invited to submit their CVs and Cover letters to e-mail [email protected] indicating in the subject of the mail applicant’s name and the position applied for.

Deadline for submission of the applications is 26th June 2022

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