Customer Journey and Experience Officer at Mixx by Yas
Customer Journey and Experience Officer at Mixx by Yas
Customer Journey and Experience Officer
Mixx by Yas
Qualification
Bachelor’s degree is required, preferred in Business Administration
Experience
Minimum of 2 years’ relevant experience with good knowledge of the mobile money industry, customer care, and customer relationship management.
Location: Dar Es Salaam
Core responsibilities
Ensure new user journeys align with organizational standards.
Review and optimize customer journey to improve usability and adoption.
Develop and maintain customer journey maps across all channels.
Identify pain points and recommend customer experience improvements.
Partner with the CEX team to design customer-focused journey strategies.
Apply service design principles to enhance customer interactions.
Collaborate with business units to ensure a consistent customer experience.
Leverage customer insights to drive process and service improvements.
Conduct customer research to understand behaviors, needs, and expectations.
Analyze journey performance using CRM, analytics, and customer feedback data.
Prepare KPI reports on customer engagement and satisfaction.
Lead usability testing, monitor customer sentiment, and drive continuous improvements.
Core Comptencies
Customer Experience & Journey Management
Customer-Centric Mindset
Analytical Thinking & Problem Solving
Customer Research & Insights Analysis
Service Design & Process Improvement
Stakeholder Management & Cross-Functional Collaboration
Results Orientation & Continuous Improvement
At Mixx, we believe that diversity is a source of strength. When candidates have equal skills, we encourage female applicants and actively work to create a fair, inclusive and stimulating professional environment for everyone.
Joining Mixx by Yas means becoming part of a fintech company belonging to the AXIAN Group, a pan-African player operating in five African countries. You will be working in a fast-growing fintech company driven by a culture of innovation, agility and impact. Our young, passionate and ambitious teams are shaping the financial services of tomorrow every day.
If this description corresponds to you, grow with us by applying before September 14, 2026
How to Apply:
CLICK HERE TO APPLY
