Customer Channels Administrator at VisionFund Tanzania

Customer Channels Administrator at VisionFund Tanzania

Arusha

VisionFund Tanzania Microfinance Bank Ltd.

VisionFund Tanzania Microfinance Bank Ltd(VFT MFB) formerly known as SEDA is a fast growing and reputable Micro Finance Bank.

VACANCIES.

VisionFund Tanzania Microfinance Bank Ltd (VFT MFB) formerly known as SEDA is a fast growing and reputable Micro Finance Bank (MFB), has a loan book of more than TZS 30 billion and more than 40,000 customer base, more that 5,000 of them being small holder farmers. VFT-MFB is seeking to employ a dynamic and committed Tanzanian young men & women who have passion for people’s economic development to fill in the vacant position detailed here below;

Work reference no. 007/2023

Position: Customer Channels Administrator

Supervisor: Senior System Administrator Officer.

Manager; Head of Information and Communications Technology.

Responsibility:

• Ensure 24 hours’ availability and reliability of Customer Channels services.
• Ensure the compliance is part of IT operations.
• Lead in Database Management best practice.

Main tasks

• Work with the Supervisor on executing annual plan into workable monthly breakable smart goals.
• Act an excellent representative by working diligently to improve SLA;
• Work with Supervisor to implement IT Security standards.
  implementation of backup management.
• End-user support via helpdesk; this includes problem solving activities, conflict resolution, escalations, and systems restart and recovery.
• Work with the Supervisor on Identifying training needs for carrier development.
• Ensure the both systems uptimes are 24x7x365 with latest patches and software.
• Installing latest patches and updates.
• Keeping records of releases against dates of release.
• Engage system admins to have consolidated data lab for business intelligent tools.
• Explore the big data world agenda and help the bank where it fits.
• Charged with installation, supporting and maintenance of network servers and devices.
• Report all incidents such as end user experience, server bugs, power failures, network failures. Nothing should be considered small
• Other tasks as may be assigned by the supervisor.

Education/Experience

• In ICT, IT or Computer Science
• Proficiency in network administration
• Good knowledge of Microfinance or Banking
• Good skills in self planning and execution
• 2 years’ experience in handling network and system administration job
• Proven work experience as a Network and IT Security Administrator or similar role.
• Strong knowledge of network protocols, firewall technologies, intrusion detection and prevention systems, VPNs, and other network security tools.
• Linux, Windows server, database (SQL, Mongo, MYSQL) management knowledge
• Familiar with the bank core business
• Capacity and willing to take responsibility and develop sense of righteousness
• Experience with vulnerability scanning tools, penetration testing methodologies, and security assessment techniques.
• Proficiency in network troubleshooting and diagnostic tools.

Special / Personal Abilities

• Excellent character and unquestionable integrity
• Willingness and ability to efficiently work in a team
• Good oral and written communication skills
• Must be a self-starter, highly motivated, organized, and detail-oriented
• Model and demonstrates effective Christian leadership
• Good knowledge on economic and financial topics and sufficient experience in the loan business of VFT-MFB is added advantage

Mode of Application:

Interested and suitably qualified individuals should forward their application letter, attaching copies of their academic and professional certificates; detailed CV’s with three referees to; vftHRstaff@vftz.co.tz

The position should be the subject of the email application.

OR; through the postal address below:

The Chief Executive Officer,

VisionFund Tanzania Microfinance Bank Limited,

P.O. Box 1546,

Arusha, TANZANIA.

The application should reach the undersigned not later than 10th November 2023.

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