Customer Care Agent at KING CASINO
Job Overview
Customer Care Agent at KING CASINO
King Casino
Dar es Salaam
Job Details
Sports Betting CUSTOMER CARE AGENTS AND SUPERVISORS:
REQUIREMENTS:
Experience- 3 years in related field and above
Must speak good English, Swahili
GENERAL JOB RESPONSIBILITIES
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
APPLY THROUGH : hr@king-casino.co.tz
Or you may deliver your applications at KING CASINO 2nd Floor, Palm village, Mikocheni (Warioba Street).
Your Applications must include the
Detailed CV
Application letter
Local government letter
2 recent passport size
Referees letter
