Claims Manager Job Opportunity at NMB Bank Plc

Claims Manager

NMB Bank Plc

Dar es Salaam

Job Location :Head Office

Job Purpose:

Responsible for all claims, processes, and procedures for both general and life insurance products.
Manage claim payments as per agreed timelines and attend all customer complaints within the agreed timelines.
Safe guide the bank and clients’ interests by ensure all valid claims are paid. He/she has to ensure timely payment of all insurance claims with banks’ interest both on embedded and stand alone, and process Faraja claims.

Main Responsibilities:

• Responsible for all life and general insurance claims
• Oversee the embedded life and general insurance claim portfolio
• Insurance claim management to ensure all claims are paid within agreed TAT
• Responsible for the claim procedures on all insurance products
• Supervise the claim team and manage the relationship with insurers claim teams
• Proactively identify claim issues and resolve them timely
• Manage relationship with customers, branch, and other stakeholders
• Responsible for all the obligations of specified person as described on the Bancassurance regulations with regards to claims and customer protection
• Co-ordinate training on claims
• Responsible for managing all the risks that may arise to the bank from claim management
• Responsible for development of quicker and safe ways of claim settlement
• Consolidate and prepare monthly reports on claim performance for each insurer
• Reconcile on claim paid against what was claimed in numbers and amount.

Knowledge and Skills:

• A comprehensive knowledge on general insurance and life products
• Knowledge on banks products
• A good understanding of legislation related to banc assurance and channel delivery
• Greater understanding of product life cycle
• A comprehensive knowledge on insurance claims
• Strong analytical and numerical skills
• Good interpersonal and networking skills

Claims Manager Job Opportunity at NMB Bank Plc

Qualifications and Experience:

• Bachelor’s degree or its equivalent in Insurance business or Risk management.
• A Master’s Degree/Postgraduate in risk management, insurance business or business fields will be an added advantage
• Any certification course or training in risk management and insurance business is an added advantage.
• A minimum of 5 years of working experience in insurance business with a reputable company.
• Minimum of 3 years of working experience at a managerial role
• Underwriting and claims experience on insurance products

NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer

Job closing date : 19-Jan-2023

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