Chief Security Officer (CSO) / Security Manager (SM) at Ngorongoro Safari Lodge

Position: Chief Security Officer (CSO) / Security Manager (SM)

Company: Ngorongoro Safari Lodge
Location: Karatu- Arusha
Position: Chief Security Officer (CSO) / Security Manager (SM)
Reports to: General Manager.

Ngorongoro Safari Lodge is a high end five-star lodge in Arusha- Karatu area currently has available a position for Chief Security Officer/Manager. We are seeking an individual that has at least 5yrs experience, a clean record and Military experience.
Please apply by email with Resume, qualifications, availability, and a cover letter demonstrating suitability for the position.

Position Summary:

• As a Security Chief Officer you will be responsible for the wellbeing, safety and security of all hotel guests, employees, their belongings and hotel assets.
• You will be responsible in ensuring that all hotel properties are always safe and secure.
• You will be responsible for managing your team of security officers.
• Their work rosters, job performance and wellbeing.
• You will also be required to present daily reports, records of comings and goings, requisitions, inter office memos as well as accurate reports of any incidents or misconduct.
• Security Manager Duties and Responsibilities:
• Direct and coordinate the activities of all security personnel.
• Ensure that all security staff provides services that are above and beyond for customer satisfaction and retention.
• Ensure the safety and security of guest, staff, visitors and contractors at all times.
• Responsible to manage all safety & security.
• Liaise with all department heads to ensure hotel employees are adhering to established security procedures.
• Record and notify all risks, deviations from hotels safety standards and any untoward incidents.
• Oversees first aid program for guests and employees.
• Assign duties and schedule security staff for balancing needs of the hotel and productivity standards.
• Monitor security staff activity and coach subordinate performance.
• Watch for suspicious persons entering, exiting, or loitering around the hotel public or guest areas.
• Follows up on all unusual activities in and around the property that would impair the wellbeing of guests and employees.
• Ensure compliance with all security standards and preventative measures.
• Monitor and follows proper key control guidelines in loss prevention and in the property.
• Conduct investigations and compile reports on a timely manner for any incidents, theft, loss, accidents or any aspect that risk the safety of the hotel.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Develop and advise key personnel of emergency procedures.
• Implements action plans to monitor and control risk.
• Establish crisis management and contingency planning.
• Conduct regular walk-through rounds for observing the entire hotel.
• Supervision of all Security Personnel and giving clear direction on all security related aspects.
• Coordinate with external police authorities in the investigation and handling of crimes, accidents, involving the hotel, its employees.
• Perform all tasks consistently in line with the hotel standards and adhere to all legal and statutory requirements.
• Review and train new security officers according to hotels standards to maintain order throughout the hotel.
• Be available 24 hours a day for genuine emergencies within the property.

QUALIFICATION

• Fluency in Kiswahili and English both written and spoken
• Diligent in safety and security policies and procedures all times
• 2-year degree from an accredited university or equivalent Security/ Military training
• Proficiency in Computers, Fire and Safety systems, emergency first aid.
• At least 5 years of experience in corporate security /military preferably worked in the hospitality environment.

HOW TO APPLY
Please send your application and resume not later than 30th JULY 2022 to [email protected]

Only shortlisted candidates will be contacted