Call Center Agents at Onfon Microfinance

Call Center Agents

Onfon Microfinance 

The Call Center Agents position at Onfon Microfinance involves the following responsibilities:

Handling inbound and outbound calls: Managing customer inquiries, resolving issues, and providing information about products or services.
Customer support: Assisting customers with their concerns, troubleshooting problems, and ensuring customer satisfaction.
Data entry and documentation: Recording accurate information into databases and maintaining detailed records of interactions.
Follow-up: Following up on customer inquiries not immediately resolved and ensuring timely resolution.
Adherence to procedures: Following company scripts and protocols for consistent service delivery.

Qualifications

To qualify for the Call Center Agents position, candidates must meet the following requirements:

Bachelor’s degree in a related field.
Experience working in a call center or customer-support role.
Strong active-listening and verbal-communication skills.
Proficiency in problem-solving.
Ability to multitask and manage time effectively.
Fluency in both English and Kiswahili (spoken and written).

How to Apply

To apply, candidates should:

Send their CV to: [email protected]

Application deadline: 3rd October 2025