Business Operations Support Lead Job Vacancy at Airtel
Job Overview
Business Operations Support Lead Job Vacancy at Airtel
Business Operations Support Lead
Airtel
Why Airtel Africa?
At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
Responsibilities
Channel onboarding
Set up new partners – key accounts, merchants and any other relevant accounts on the Airtel Money system while ensuring proper coordination and creation within the defined business processes and turnaround timelines.
Ensure all relevant Know Your Customer (KYC) documents e.g. duly completed forms, company incorporation documents, business permits, copy of identification documents etc. are received from trade and approved by the Airtel Money (AM) Risk & Compliance team.
Carry out preliminary KYC documentation checks for the relevant information. If the documents received do not conform to the requirements and have been rejected by AM Risk & Compliance communicate with partner account owner for correction before account is created.
Enter the partner account details in the Airtel Money system, create and assign the tills as well as review the creation of the partner accounts to ensure that there are no errors and the account type and correct hierarchy mapping.
Inform respective partner that the account is created and provide assistance and guidance in the activation process.
Attach the application forms to the Airtel money system or document management system and file the hardcopy after creation.
Resolve a request as and when received.
Ensure partners are on boarded with correct approved tarrifs.
Float management
Verify the initial deposit slips or subsequent deposit or transfer of funds in trust account with Finance before crediting (allocating) float to partner accounts.
Contact Finance to confirm that the partner account has been fully credited with initial float deposited.
Ensure float automations are happening smoothly and engage the banks for resolutions where there are issues.
Ensure liquidity of the key wallets to avoid business interruptions.
Automate more trust bank channels to eradicate manual float purchase
Partner support
Communicate and align with partners and other stakeholders the support process to resolve issues faced.
Receive and coordinate partners’ queries resolution by cross functional engagement.
Timely response to partners’ issues and keep health relationship with partners for continued business.
Proactive monitory of key partners’ services to avoid interruptions.
Support partners bank sweep configurations.
Support partners’ funds movement through bank sweeps or manual transfers requests.
Support partners commission payments.
Processes and controls
Periodic review (e.g. quarterly) of processes related to partners onboarding, sweeps configurations, partners churn etc.
Perform all key controls related to channel partners onboarding e.g KYC review, Landing review and correction, sweep configurations etc.
Ensure KYC document are securely stored and can easily be retrieved.
Timely processing and dispatching of partner payments after Finance approval.
Channel partners audit support both internal and external.
Airtel Money Reports
Float reports showing and tracking the purchases through manual and automated channels.
Onboarding report how many on boarded weekly, monthly.
Complaints register…what are top complaints, how many complaints, SLA for complaints resolution.
Extract and share reports on issues logged, tracking the SLA of each issue resolutions and the status of each.
Stakeholder Engagement
Engage with cross functional stakeholders internal and external in carrying out the daily operations to ensure effective communication and update on all the activities.
Participate in testing in case of any partner related process improvements or changes.
Undertake other duties as may be assigned from time to time.
Keep all relevant people informed of progress in work, presents complex information and concepts in a way which is simple to understand.
Qualifications
Educational Level
Bachelor’s degree in marketing, Business Administration or equivalent.
Relevant Experience
1 year of experience in administration.
2 years of experience from financial and or telecommunications will be an advantage.
Other Relevant Dimensions
Excellent Excel skills.
Excellent interpersonal skill.
Excellent written communication skills.
Excellent Microsoft Outlook skills.
Putting partners first – listens to and understands the needs of partners.
Communicating for impact – is clear and concise in written and spoken communication; keeps all relevant people informed of progress in work, presents complex information and concepts in a way which is simple to understand.
How to Apply:
