Business Analyst Job Opportunity at Airtel
Job Overview
Business Analyst Job Opportunity at Airtel
Business Analyst
Airtel
Why Airtel Africa?
At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
Responsibilities
Business Analysis & Insights
Analyze customer acquisition, usage, churn and revenue trends within the HBB & EBB portfolio
Develop dashboards and reports to track KPIs such as ARPU, revenue, base and decay
Identify business opportunities and performance gaps, and propose solutions to improve customer experience and revenue
Support pricing, promotional and product performance evaluation
Evaluate impacts of HBB & EBB campaigns, pricing initiatives and product changes and provide performance feedback to marketing, product and sales teams.
Financial & Performance Reporting
Forecast HBB & EBB performance in alignment with company goals and provide input into budgeting processes.
Lead the monthly forecasting and performance tracking process for HBB & EBB revenue, subscriber base and usage aligning with Finance and sales teams.
Prepare and present regular reports on HBB business performance to management, highlighting variances against targets and drivers of performance
Partner with Finance to evaluate the financial viability of new HBB propositions, including ROI calculations, break-even analysis and cost optimization strategies.
Computing monthly sales commission and transport payments
Evaluating monthly performance, calculating the commission basing on commission structure and liaising with management for pay out.
Stakeholder engagement
Act as the analytical backbone supporting sales, product, finance, IT and CX teams with actionable insights.
Collaborate with product managers to define and track success metrics for new and existing offerings.
Provide commercial teams with segmented customer insights to support sales enablement and customer retention strategies
People & Org Dev- Cross functional engagement within and outside department
Helping other team members on preparations of business cases regarding new projects, presentation preparations and other tasks.
Qualifications
Educational Qualifications & Functional Requirements
University degree in Statistics, IT, Computer Science/Engineering, Business Administration, Economics or equivalent
Strong analytical and problem-solving skills
Computer literacy particularly in Power Point and Excel
At least 4 years’ working experience in a similar position
Experience in Telecommunication industry
Experience in working with Management Information Systems (MIS) and SQL
Behavorial Requirements
Strong people skills: Ability to motivate, build collaborative relationships.
Work standards: Setting high goals or standards of performance for oneself. Dissatisfaction with average performance
Communication: Effective expression in individual or group situations (includes awareness of non-verbal communication). Must be able to communicate effectively at all levels from office service staff to Director’s level
Initiative: Active attempts to influence events to achieve goals; self-starting rather than passive acceptance. Taking action to achieve goals beyond what is necessary, originating ideas and actions
Work under high pressure environment with minimum supervision
How to Apply:
