Branch Manager – Mwanza at CVPeople Tanzania

Branch Manager at CVPeople Tanzania

Branch Manager

Mwanza, Tanzania | Posted on 05/17/2023

Responsibilities

To provide a powerful branch and its agency (hereinafter called “branch”)) leadership, team development, excellent customer experience, deliver exceptional branch business growth & profitability.

Responsible for the day-to-day running of the branch, keeping high level of bank operations standards and management controls.

Financial & Business Growth

• Formulate and implement business strategic initiatives for the branch aimed at increasing new business and share of wallet from existing clients.
• Closely monitor branch business performance and ensure accurate records of the same are maintained and forwarded to the Regional Branch Manager and respective Business Heads.
• Managing branch portfolio risks in line with the bank’s portfolio appetite.
• Collaborate and coordinate the development and implementation of sales initiatives with other business functions such as, Asset Finance, Commercial Banking, Consumer Banking, Direct Sales Team,
• Bancassuarance and Securities to maximize on cross-selling opportunities.
• Management of borrowing and non-borrowing accounts in the branch to enhance customer loyalty, mitigate against loss and enhance increased business.
• In conjunction with Regional Branch Manager and Products Development, conduct product review and product development through constant feedback from the market.
• Harness existing and create new competencies in order to achieve competitive advantage.
• Continuously conduct market intelligence to identify new markets, customer trends, new government directives and changes in policy by regulators.
• Prepare own annual strategy for the branch and review geographical strength to enhance deeper understanding branch and market opportunities

Internal Controls & Risk Mitigation

• Ensure all branch controls, security, processes & procedures are adhered to at all times through the Branch Operations Manager or as applicable
• Co-ordinate branch operations related activities within the Branch procedures to ensure operational efficiency
• Business Continuity Plan (BCP) implementation and disaster recovery co-ordination
• Ensure that the company’s Policies are adhered to at all times when handling different products
• Ensure branch performance reports are timely & accurate
• Ensure adherence to all KYC & AML processes with regards to new business and that proper documentation is in place
• Ensure compliance with Operations Risk requirements to avoid losses arising from operational lapses
• Manage cheque referral process to ensure timely feedback.
• Ensure all relevant reports are submitted on a timely basis

Customer Service and relationship Management

• Ensure excellent customer experience at all times.
• Contribute to the branch business targets through strict TAT observance and high-level service delivery standards.
• Co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise business heads on improvements.
• Appraise and promptly address customer issues /complaints escalating as necessary to ensure timely resolution
• Ensure there is a robust departmental internal customer satisfaction rating by ensuring the team lives the company Values

Requirements

Knowledge and Experience

Academic:

• Bachelor’s degree in a business-related field – Upper second or GPA 3.0.
• Master’s Degree will be an added advantage.

Professional:

CPA, CPB,CFA etc
Proficiency in computer use including MS Office tools and banking systems

Desired work experience:

• Minimum 6 years’ working experience in a Banking environment, with sound exposure to Branch Operations,
• Credit Management and Business development, 4 of which should be in a management role; (2) within a branch operations role and at least two (2) within business development
• Proven track record of consistently exceeding set targets.
• Leadership skills
• Excellent Bank product knowledge

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