Alternative Channels Sales Specialist Vacancy at Vodacom Tanzania Plc

Alternative Channels Sales Specialist Job Vacancy at Vodacom Tanzania Plc

Dar es Salaam

Vodacom Tanzania Plc

Vodacom Tanzania Limited is Tanzania’s leading cellular network company.

Posting Country: TZ
Date Posted: 14 Jun 2023
Full Time / Part Time: Full Time
Contract Type: Permanent

At Vodacom, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it’s our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Role purpose:

• Overall accountability of managing new alternative sales channels to meet strategic business objectives.
• Develop, plan, execute and evaluate the performance of onboarded accounts.
• Drive and responsible for M-Pesa Business accounts service management (trainings)
• Monitor M-Pesa Business accounts performance and cross sell M-Pesa products to Businesses
• Work together with the team to drive M-Pesa Business initiatives, partnerships and ensure they are timely executed.

Key accountabilities

• Overall responsible for driving the M-Pesa Business alternative channels acquisition and support.
• Manage service delivery for the acquired accounts and cross sell other M-Pesa products.
• Support to accelerate regional performance and drive initiatives for revenue growth.
• Support M-Pesa Business new and existing businesses’ projects
• Initiate and conduct end to end new trainings and re-trainings for the acquired business accounts.
• Responsible for reactivations of dormant, droppers and stoppers business accounts
• Working closely to support sales team to identify new potential growth areas.

Key performance indicators:

• Accelerates number of B2C and C2B accounts acquired.
• Accurate and timely delivery of the Acquisition KPI’s as per the strategy
• End to end execution of M-Pesa propositions to the business acquired via this channel.
• Quality of support and stakeholder alignment.

Core competencies, knowledge, and experience

• Excellent analytical and logical reasoning skills translated from consumer insights.
• Excellent communication skills
• Strong Sales and negotiation skills
• Strong stakeholder management skills
• Ability to anticipate customer, competitor and market dynamics.
• Able to challenge the status quo

Must have technical/professional qualifications:

• 3+ years’ experience sales and distribution industry or functional experience.
• Bachelor degree in Business Administration, Economics, Marketing or its equivalent.
• Strong analytical skills and business acumen.
• Build and maintain relationship with key stakeholders in the value chain.
• Telecommunications experience would be advantageous.
• Project knowledge and experience would be advantageous.

Skills

• Digital Advocacy
• Competitor Awareness and Cross Sell
• Ownership
• Building Rapport
• Resilience
• Building and Proposing solutions
• Empathy
• Objection Handling and Negotiation
• Identifies Customer Needs
• Dynamic Prioritisation and Multi-tasking
• Customer Centricity

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

How to Apply:

CLICK HERE TO APPLY