Agent Care Team Coordinator – Tanzania at BURN Manufacturing
Job Overview
Agent Care Team Coordinator – Tanzania at BURN Manufacturing
Agent Care Team Coordinator – Tanzania
BURN Manufacturing
Dar es Salaam
BURN employs over 1,000 people, more than 50% of whom are women. BURN cookstoves are designed and produced in Kenya and then distributed across the globe
About the role
Burn is looking for an Agent Care Team Coordinator to join our Electric team in Tanzania.
Duties and Responsibilities
Training and Development:
- Develop and implement comprehensive training programs for agent care officers to ensure continuous improvement and alignment with the company’s strategic goals.
- Collaborate with training teams to continuously evaluate sales agent training needs, address skill gaps, ensure adherence to SOPs, and monitor performance to maintain compliance and operational effectiveness.
Operations Management:
- Oversee and manage all aspects of agent care officers’ operations, including effective team management.
- Oversee recruitment, training, and onboarding of sales agents & ACT officers
- Ensure correct agent mapping and zoning based on approved criteria and SOM
- Confirm and verify field team commission payments and ensure timely payment
- Address field challenges and support agents in improving performance
Budget Requirements:
- Manage the agent care team’s budget, ensuring resources are allocated effectively to maximize performance and meet business demands.
Business Development:
- Work closely with management to identify and implement process improvements that enhance operational efficiency and agent satisfaction.
Reporting:
- Provide feedback to senior management on initiatives derived from sales agents’ feedback.
Escalation management:
- Oversee and manage escalations from sales agents regarding performance-impacting issues
- Proactively identify root causes and implement strategic improvements to prevent future issues.
- Feedback and Escalation Management:
- Gather feedback from sales agents and provide insights to senior management for strategic decision-making.
Skills and Experience
- Essential: 4+ years of Agent management/ Agent support with medium-level management experience, preferably in the renewable energy sector or clean cooking.
- Bachelor’s Degree from University
- Solid understanding of performance metrics, data analysis, and reporting.
- Experience in business development, sales strategy, or process optimization.
- Sales or operations data analysis and reporting experience
- Experience in sales support is a plus.
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Qualified Female Candidates encouraged to Apply
- BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees.)
Agent Care Team Coordinator – Tanzania at BURN Manufacturing
How to Apply :
Please follow the link provided below.