ABSA Bank Job Vacancy — Customer Service Advisor, Intern

ABSA Bank Job Vacancy — Customer Service Advisor, Intern

Customer Service Advisor – Intern

ABSA Bank

Dar es Salaam 

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

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Dispense and receive cash and related instruments. Provide customer service to walk-in branch customers.

Main accountabilities and approximate time split

40%  Cash counter service :

Cashing of cheques and withdrawals.
Supervising other tellers at the counter
Process both cash and cheque deposits/credits
Purchase and sale of foreign currencies
Answer general customer enquiries at cash counter
Balance cash in own till and assist other tellers for balancing in case of need
Groom vouchers for onward processing at the central processing unit or back-office
cross-selling of bank products and services
Provide referral services to the customers on bank products
Undertake Customer Service Advisor & enquiries duties as required in order to provide excellent customer service at the counter as a backup only.
On occasion, own and manage customer queries and complaints by taking ownership and resolving in a timely manner.

Primary & Secondary Schooling (K-12) 30%

Cash management – strong room custodianship:

Cash sorting and repatriation.
Monitor cash levels held in the strong room throughout the day to ensure that both elements are within limits.
Order branch cash from the cash provider or central bank in accordance with limits set by the country head office.
Immediately escalate all cash issues directly to the Branch Operation Team Leader / Branch Operation Manager in accordance with current procedures.
Ensure cash is packaged correctly by front-line Customer Service Advisors.
Recommend re-order levels of cash to the Head custodian as per demand.
Ensure All tellers and vault balance before branch is closed (Branch Cash Reconciliation)
Basically, work as co custodian

Manage Tellers and Vault interaction. 20%

Restock the ATM cash supply.
Sort cash for the ATM to ensure that it is clean cash e.g. straightening the notes etc. Repatriate any unusable cash to the cash supplier.
Call the external maintenance company for mechanical failure and administration with minimum disruption to ATM uptime.
Reconcile ATM cash daily. Independently per ATM
Responsible for ATM uptime and repairing small faults before reporting to the ATM maintenance company. Also reports faults to the ATM manager on the day they occur.
Visit all ATMs within the area on each non-working day to check whether the ATM is still operational and adequately stocked.
Immediately escalate all required ATM issues directly to the Branch Operations Manager or Operations Team Leader

10% Sales & Marketing Jobs
Colleague:

Provide cover for Branch custodian
Provide honest, direct, and constructive feedback to other
Share knowledge experience and best practice with team members.

Knowledge, Expertise and Experience

(Relating to specialist knowledge and expertise required to undertake the role. May include knowledge of the Bank’s products, services, and policies)

Education

Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)

How to Apply:

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