Job Opportunity at Equity Bank, Relationship Manager – Business

Job Overview

Relationship Manager – Business

Equity Bank is the region’s leading Bank whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC, Equity Bank is now home to more than 14 million customers – the largest customer base in Africa.

The Bank seeks to recruit passionate and self-driven individual to fill the position below.

Job Title: Relationship Manager – Business

Reports to: Business Growth & Development Manager

Basic Purpose:
Provide supervisory role to the staff members working under branch business development unit whereas Relationship Manager –Business Development shall be responsible for coordinating activities of the unit by leading the team on sales and business development that ensure growth of customer base, CASA and Term deposits, high quality loan NPL, improvement of loan portfolio both PAR 30% and PAR 90%, growth of NFIs, cross selling of bank products and maintain good relationship with clients in line with KPIs.

Main Duties and Responsibilities:

  • Identify and negotiate business opportunities that will grow business of the branch in line with annual business targets and Bank strategy
  • Develop and implement an annual business plan and sales strategy that will contribute to the overall business plan of the branch as well as Bank strategy.
  • Ensure growth of CASA deposit and contribute by 70% of the total branch deposits.
  • Ensure growth of a quality loan portfolio across all customer segment and business sectors and generate profit in line with business targets.
  • Ensure growth of customer base and actively operate their bank accounts
  • Ensure recruitment of Equity Agents and Super agents in line to the Branch targets and growth of number of transactions
  • Recruit Merchants, monitor performances of all POS in the area to ensure attainment of unit targets in line with branch objectives and goals.
  • Ensure customers are on boarded on the ABC platforms and growth of number of transaction increases to reduce traffic at the branch and grow NFIs
  • Ensure growth on NFIs by cross selling trade finance products, increase transactional banking services, insurance and other products and services that will generate NFIs
  • Cross selling Bank products and ensure product usage per customer is enhanced to at least 8 products per customer
  • Ensure number of dormant accounts is substantially reduced to very minimal at least 15% of the total branch customers
  • Manage and enhance existing business relationships within the portfolio to ensure the retention of customers in line with business needs.
  • Review own and other loan portfolios and recommend appropriate interventions to ensure it performs in line with approved performance indicators and targets.
  • Liaise with all stakeholders for example, clients, government institutions and other financial institutions to ensure that the Banks interests are properly represented and safeguarded.
  • Supervise, provide appropriate guidance and mentor Relationship Officers to ensure on boarding of good and quality business and adherence to all Bank policy and procedures including compliance to KYC and Money
  • Laundering Policies
  • Going out to meet and interact with current segmented clients of Equity Bank as an awareness drive to build confidence in the new ventures with the aim of maintaining them and winning their loyalty
  • Provide timely reports, recommendations and feedback to immediate supervisors and top management on developments and progress of the business
  • Liaise and coordinate activities with the Commercial Department and other stakeholders at Head Office
    Advise the BGDM on all branch matters concerning growth of branch business and people management.
  • Participate in the preparation of the branch budget and Annual Plan
  • Carry out any other related duties as may be assigned by the BGDM that will be relevant to the Bank business
  • Collect and prepare market intelligence information, on corporate and retail products and services to ensure business growth of the segment in line with branch goals


Must possess a bachelor’s degree in Business or a related field.
Computer literate

  • Experience
  • A minimum of 3 years’ post-qualification experience
  • Demonstrated leadership skills

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application quoting the Job reference and title in the subject field to [email protected]

To be considered your application must be received not later than June 17, 2022.
Equity Bank (T) Ltd is committed to creating a diverse environment and is proud to be an equal opportunity employer.

“Equity Bank (T) Ltd does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it”

Only short-listed candidates will be contacted.

Apply for this job

Search Job Here