10 Assistant Customer Service Officers II at Tanzania Airports Authority (TAA)
Job Overview
10 Assistant Customer Service Officers II at Tanzania Airports Authority (TAA)
Position: Assistant Customer Service Officer II – 10 Post
Tanzania Airports Authority (TAA)
Dar es Salaam
EMPLOYER: Mamlaka ya Viwanja vya Ndege Tanzania(TAA)Tanzania career opportunities
APPLICATION TIMELINE: 2024-11-29 2024-12-12
DUTIES AND RESPONSIBILITIES
- To identify customers and their needs;
- To interact with airport customers to provide them with information and guidance on their inquiries regarding services provided;
- To coordinate with other departments on customer care matters and provide reports daily, weekly, monthly, and annually;
- To provide consistence customer care of the highest standards in accordance with professional ethics in the working environment;
- To communicate courteously with customers at all times by telephone, e-mail, letters, face to face, etc;
- To receive and transmit airline information and flight schedules to passengers and customers;
- To receive flight information from Air Traffic Controllers and other airline operators and submit to supervisors and other users;
- To issue gate passes to visitors;
- To keep records of Airport visitors
- To provide information on Tours, Travel Agent and Hotels to customers;
- To guide and give explanation to visitors at the airport; and
- To perform other duties as may be assigned by supervisor.
QUALIFICATION AND EXPERIENCE
Holder of Diploma in Customer Care, Business Administration (Majoring in Marketing), Commerce, Marketing, Mass Communication, International Relations, Sociology or equivalent qualifications from a recognized Institution.
REMUNERATION: TAAS 3.1
10 Assistant Customer Service Officers II at Tanzania Airports Authority (TAA)
How to Apply:
