Relationship Manager (SME Banking) at NCBA Bank Tanzania – August 2026

Relationship Manager (SME Banking) at NCBA Bank Tanzania – August 2026

Relationship Manager (SME Banking)

NCBA Bank Tanzania

Job Details

• Job Title: Relationship Manager (SME Banking)

• Job ID: 141124

• Location: Mwanza, Tanzania

• Work Type: Full-time

• Career Level: Middle

• Vacancies: 1 position (Open to both genders)

• Posting Date: August 13, 2026

• Closing Date: August 24, 2026

Job Purpose

Develop, expand, and manage a portfolio of SME clients to achieve set financial targets in line with overall bank objectives. The Relationship Manager will proactively explore SME clients’ short- and long-term financial goals, conduct needs analyses, and maximize bank revenue while minimizing credit risks and providing exceptional service.

Key Accountabilities

1. Financial Performance & Portfolio Growth

• Achieve portfolio financial targets across balance sheet size and Profit Before Tax (PBT).

• Drive growth in deposits (both CASA and Fixed Deposits) and SME loan portfolios.

• Acquire new-to-bank (NTB) SME funded accounts.

• Maintain a high-quality asset book, keeping Non-Performing Loans (NPL) below regulatory percentages and Portfolio at Risk (PAR) within internal bank limits.

• Cross-sell bank products including digital channels, bancassurance, Insurance Premium Financing (IPF), Foreign Exchange (Forex), and Trade Finance products.

2. Internal Business Processes & Governance

• Adhere strictly to credit, regulatory, and bank policy guidelines.

• Ensure 100% adherence to Service Level Agreements (SLAs) and loan turnaround times.

• Resolve internal and external audit findings within the identified quarter or agreed timeframe, with zero repeat findings.

3. Customer Relationship Management

• Maintain an updated CRM database and conduct regular needs analyses for new and existing clients.

• Educate SME clients on loan application procedures, credit maintenance, and account conduct expectations.

• Drive customer satisfaction and relationship retention, measured via Net Promoter Score (NPS) and Customer Satisfaction Index (CSI/RSI).

• Collaborate with Client Service Managers and internal support units to ensure seamless service delivery.

4. Professional Development

• Manage personal development plans, undertake coaching, and participate in training opportunities to enhance technical competencies.

Qualifications & Requirements

Academic & Professional Qualifications

• Education: Bachelor’s degree from a recognized accredited university.

• Experience: Minimum of 5 years of experience in Retail & SME Banking and Relationship Management within a banking or financial institution.

Desired Experience & Competencies

• Proven track record of consistently achieving portfolio financial growth targets.

• In-depth knowledge of local banking regulations, commercial banking practices, products, and operational workflows.

• Strong background in customer experience, credit risk management, and financial analysis.

• Excellent negotiation, interpersonal, and stakeholder engagement skills.

How to Apply

Eligible candidates can submit their application through NCBA Bank Tanzania’s career portal prior to the deadline on August 24, 2026.

CLICK HERE TO APPLY

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