Asset Risk Officer at Watu Credit – August 2026

Asset Risk Officer at Watu Credit – August 2026

Asset Risk Officer

Job Details

• Job Title: Asset Risk Officer

• Job ID: 141037

• Level: Officer

• Location: Mwanza Branch, Tanzania

• Closing Date: August 25, 2026

Job Purpose

The Asset Risk Investigation Officer handles day-to-day activities for the effective functioning of special cases, investigations, and the enforcement of fraud, vandalism, and emergency situations. The role provides expertise on investigation-related issues, manages an assigned special cases portfolio, and ensures client resolution aligns with company policies. (Note: May require working outside normal working hours).

Key Responsibilities

1. Specific Responsibilities

• Workflow & Operations: Analyze, assign, and manage workflow for assigned special cases portfolios.

• Team Supervision & Dispute Resolution: Provide supervisory oversight to the team, resolve employee issues, and evaluate officer performance.

• Risk & Cost Control: Conduct risk assessments, implement mitigations, and approve process costs to ensure minimal expenditure.

• Performance Management: Monitor employee performance against targets, identify areas for improvement, and track progress.

• Reporting & Stakeholder Relations: Compile daily team reports for the Supervisor/Manager and foster positive relationships with internal/external stakeholders.

2. General Responsibilities

• Comply with company policies, processes, and code of conduct.

• Complete administrative and work-related tasks within agreed deadlines to meet company goals.

• Embrace, lead, and embed change within the unit.

• Proactively recommend innovative ideas to boost business efficiency.

Key Performance Indicators (KPIs)

• Achieve a Month-over-Month (MoM) resolution rate of at least 85%.

• Incur minimal cost during the resolution of assigned cases.

• Manage Turnaround Time (TAT) for all assigned cases.

• Maintain quality call scores (QC Score) per day at agreed levels.

• Lead, coach, and mentor the assigned team.

Qualifications & Requirements

Academic Qualifications & Technical Experience

• Education: Bachelor’s Degree in a relevant field.

• Experience: Minimum of 2 years of in-depth experience in asset risk and investigation operations.

• Software Proficiency: Proficiency in Microsoft Office (Word, Excel, PowerPoint) and strong presentation skills.

Key Skills & Attributes

• Excellent communication, planning, organizational, and negotiation skills.

• High level of integrity, attention to detail, and focus on internal controls.

• Strong interpersonal skills to work effectively across diverse business units.

• Flexibility to adapt quickly to changing business priorities.

Behavioral & Leadership Competencies

• Customer Focus & Ownership: High level of service delivery aligned with Watu’s values and KPIs.

• Integrity & Respect: Transparent operations and respectful relationships across teams and customers.

• People Leadership: Conduct mid-year/annual performance reviews and monthly 1-on-1s, identify training needs, and foster a team environment.

How to Apply

Eligible candidates should submit their application before the deadline on August 25, 2026.

CLICK HERE TO APPLY