IT Supervisor at CVPeople Tanzania

IT Supervisor at CVPeople Tanzania

IT Supervisor

CVPeople Tanzania | Full time

Dar es Salaam, Tanzania | Posted on 06/26/2025

Job Summary

The purpose of the role is to ensure the smooth day-to-day ICT operations, while developing the information systems by the subsidiary developmental projects and in line with the Group IT and security policies.
The jobholder will be responsible for ensuring that the hardware and software used by our company is compatible, secure, and scalable. He/she will also be responsible for managing our internal network and providing IT support for our staff.

Responsibilities

Department and team Management

Manage and supervise the IT department.
Establish, measure, and define IT goals and maintain an IT development roadmap.
Take charge of defining and monitoring the departmental budget as well as the Company IT budget.
Analyze resource utilization and develop strategies to optimize performance.

Security, safety, and compliance

Create, implement, maintain network security, disaster recovery, and IT infrastructure policies. Test the organization’s data backups and disaster recovery procedures on a regular basis.
Manage and maintain, on a continuous basis, the company’s hardware, software, equipment, and network components, including timely software renewals and updates.
Establish a security policy to protect company information and resources.
Ensure compliance with all regulatory requirements and industry standards.

Support

Provide Level 1 technical support and assistance to end-users who interact with the ERP systems SAP, Navision, Syspro, Synertrade, TALO, SAGE, Fleetwave, Pamoja Apps, Acacia System), addressing their questions, issues, and training needs.
Carry out periodic meetings with the business users to ensure customer satisfaction.
Direct the activities of the help desk to ensure the IT needs of users are met.
Ensure provision of IT shared services as per agreed SLAs with various group companies.
Provide support for the various ERPs and ensure availability of the same.
Collaborate and implement projects and updates as guided by head office.

Vendor Management

Collaborate with vendors and service providers to address issues, obtain support, and negotiate contracts or service level agreements.
Manage outsourced resources by ensuring that work is delivered as per contract SLA.

Training and User Education

Conduct training sessions and create user guides to help end-users effectively navigate and utilize the ERP system

Other responsibilities

Plan and oversee with the support of the Finance department computer system installations and maintenance, manages vendor relationships, negotiates contracts, and ensures SLA compliance.
Monitor and analyze the success of IT initiatives and projects and continually develop and evaluate new technologies and tools for the company
Manage development projects to integrate new technologies into existing systems
Any other responsibilities as may be assigned from time to time

Requirements

Knowledge and Experience

Bachelor’s degree in IT, computer science, or a related field
Professional certifications preferred -,CISM,CISA, CCNA,CCNP
Experience managing on-premises servers, storage area networks (SAN), and network-attached storage (NAS) devices
Five (5) years of relevant work experience
Strong troubleshooting and problem-solving skills
Knowledge of industry-standard computer hardware and software systems
Experience with network administration (Cisco certification a plus)
Experience managing on-premises servers, storage area networks (SAN), and network-attached storage (NAS) devices
Familiarity with our software platforms including Microsoft 365