Credit Operations Officer Job Vacancy at Yas Tanzania

Credit Operations Officer Job Vacancy at Yas Tanzania

Credit Operations Officer

Yas Tanzania

Dar es Salaam

Tigo Tanzania is now Yas Tanzania – creating a digital future for all Tanzanians.

Let’s grow together—become part of our team as a Credit Operations Officer.

Qualifications

• University degree in Business Administration, Finance, Accounts, or a related field
• 3 years of work experience
• Customer service experience will be an added advantage
• Proficiency in MS Excel

Core Responsibilities

• Respond promptly and accurately to customer loan queries in line with agreed SLAs.
• Follow up with customers to ensure timely resolution of technical issues.
• Automate frequently asked loan-related queries to improve efficiency and service delivery.
• Analyze weekly trends in loan-related queries and complaints; recommend process improvements.
• Conduct quarterly reviews of loan operational processes and suggest enhancements.
• Facilitate refresher training at customer touch points to ensure quality service and accurate resolution.
• Periodically review loan product codification for improved query tracking and resolution.
• Identify and report product issues by simulating scenarios and user experiences.
• Assess customer needs and share insights with product teams for continuous product improvement.
• Foster positive working relationships with internal teams and external stakeholders.
• Ensure high levels of customer satisfaction to positively impact Net Promoter Score (NPS).
• Maintain up-to-date knowledge of all loan products and eligibility criteria.
• Handle customer calls related to loan queries and contribute to service improvement.

Core Competencies

• Excellent communication and interpersonal skills
• Eager to find flaws in a process for improvements
• Ability to work in a goal-oriented environment
• Problem-solving and customer satisfaction orientation
• A team player, able to work well in multicultural environments
• Able to build relationships quickly

If this description corresponds to you, grow with us by applying before June 23, 2025.

How to Apply:

Please follow the link provided below.

CLICK HERE TO APPLY