Customer Experience Executive Job Opportunity at KCB Bank

Customer Experience Executive Job Opportunity at KCB Bank

Position: Customer Experience Executive

KCB Bank Tanzania

Dar es Salaam

KEY RESPONSIBILITIES:

• Handling customer queries i.e., Handling customers calls and emails coming to KCBT contact center. through social media with collaboration with Marketing Department
• Conducting below the line campaigns/communication through bulk SMS and calls
• Conducting all branches daily system health check surveys
• Handle queries coming through social media with collaboration with Marketing.
• Compile customer experience reports.
• Supporting branches in resolving issues particularly when other units /departments are involved (escalated and long outstanding customer queries)
• Support in deployment of customer experience projects
• Conduct quality checks on raised complaints from branches.
• Participate fully in preparing and supporting customer engagement activities.
• Cross selling other products of the bank
• Facilitate customer surveys (NPS & CES) with the support from Group Strategy team.

Academic & Professional 

• Education Bachelor’s degree Bachelor’s degree from any recognized institution RQ
• Master’s degree Business Related AA

Experience –Years

• Fresh Graduate (1 year experience added advantage)

Job Identification: 3526
Posting Date: 01/08/2025, 04:19 PM
Apply Before: 01/22/2025, 04:19 PM
Degree Level: Bachelor’s Degree
Job Schedule: Full time

Locations: Ali Hassan Mwinyi/Kaunda Drive Junction, P.O Box 804 Dar Es Salaam, TZ

How to Apply:

CLICK HERE TO APPLY

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