Operation Lead at DHL
Job Overview
Operation Lead at DHL
September, 2023
Job Purpose:
Manage client relations and oversee the day-to-day contract operations and resources covering dedicated warehousing and distribution services while meeting budget expectations
Key Accountabilities:
Implement contractual agreements to ensure effectiveness and efficiency of service delivery as per SLA
Interface with other departments within the group/ business to ensure synergies are utilized for the benefit of the business and client
Oversee the development of the Helios contract team as per HR guidelines
Manage and maintain good client relations based on service delivery, continuous improvement, value add and effective reporting of operations
Manage allocated resources to achieve targeted financial, operational, service and performance objectives
Ensure statutory and company guidelines are enforced in relation to Health, Safety and Environment [HSE] and Human Resource
Manage the Profit and Loss account of the HTT contract identifying key drivers to improve profits and cash flow
Planning and coordinating volumes and work orders to meet client supply chain requirements
Manage improvement initiatives in collaboration with the First-Choice team
Manage contract stock tolerance levels as per SLA guidelines
Manage distribution targets as per SLA guidelines
Manage contract reporting and KPI improvement and excellence
Manage Depot workflows and targets as per SLA and KPI guidelines
General Competencies
Be able to build a strong team and provides team members with the direction , resources and environment needed for work.
Be able to build effective working relationship with different groups eg colleagues, suppliers etc.
Should be able to create high performing teams by attracting and developing people
Should be able to utilize resources to exceed customer expectant
Should deliver operational results by analyzing and solving problems in structured way.
Should be able to implement change through motivating and influencing others.
Team Leadership.
Managing relationships
Team development
Customer focus
Problem solving
Key Performance Indicators:
Profit and Loss Management
Stock tolerance levels
SLA/ KPI targets as agreed
Training Team & development
Customer service/ focus performance
3rd Party suppliers Liaison and service levels
Process improvements plan and projects
Commercial decision making
EOS action identification, resourcing, and follow-up
Qualifications, Experience & Attributes:
University Degree
Profit and Loss management experience
Inventory Management
4 years logistics experience preferably in a multi-user warehouse environment
Good appreciation of transport operations and associated legislation
Experience of working with a EAM system
Excellent communication skills
Hands on leadership style
Good team development/ leadership track record
