Supervisory Telephone Technician Vacancy at U.S. Embassy

Supervisory Telephone Technician Vacancy at U.S. Embassy

About
Announcement Number:DaresSalaam-2023-027
Hiring Agency:Embassy Dar Es Salaam
Position Title:Supervisory Telephone Technician (All Interested Candidates)
Open Period:06/15/2023 – 06/30/2023

Time Zone:GMT+3
Series/Grade:LE – 0615 8
Salary:TZS TSh38,384,127 /Per Year
Work Schedule:Full-time – 40 hours a week
Promotion Potential:LE-8
Duty Location(s):1inDar Es Salaam, TZTelework Eligible:
NoFor More Info:
HR Section
022-229-4148
usembdarhiring@groups.state.gov
Overview
Hiring Path:Open to the public
Who May Apply/Clarification From the Agency:All Interested Applicants / All Sources
Security Clearance Required:Public Trust – Background Investigation

Appointment Type:Permanent
Appointment Type Details:
Indefinite subject to successful completion of probationary period

Marketing Statement:
We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Summary:
The U.S. Mission in Dar es Salaam is seeking eligible and qualified applicants for the position of Supervisory Telephone Technician in the Information Programs Center Section.
Supervisory Position:Yes
Relocation Expenses Reimbursed:No
Travel Required:Occasional Travel

Duties

Coordination with Service Providers and Budget & Finance Office – 35%

As the head of the Technical Branch, the incumbent provides liaison services between the U.S. Embassy, and all attached agencies and offices, the local Telephone Company (TTCL), Tanzanian Communications Regulatory Agency (TCRA), RIMC telecommunications personnel, and local Internet, telephone, and radio vendors. He/She is responsible for drafting all official correspondence regarding requests for service, technical problems, and billing disputes. Requests extraordinary services (radio frequencies, telephone lines, etc) from local vendors and Tanzania Government for short-term requirements and VIP visits. Incumbent must cultivate and maintain professional, friendly, and productive relationships (various levels) within relevant Tanzania Government offices. These would include lower-level technical support personnel up through engineering departments, and area managers within the company.

Assures the accuracy of services received from these companies per existing contracts. Assists in resolving billing issues between the service providers and official Mission. Tracks cell and data service charges for official visitors and works with Budget and Finance Office to ensure correct allocation of expenses. Contacts service providers for change of service or to report loss or theft of mobile devices. Coordinates with Tanzanian Communications Regulatory Agency (TCRA) to license HF and UHF/VHF radio frequencies and to report use of allocated frequencies by unauthorized entities.

Reviews post mobile phone and data service contracts and provide substantive input to request for bids for these services. This requires thorough understanding of local mobile cell and data service provider practices. Incumbent prepares statement and scope of work for all telephone and radio service requests performed by in-house technician and/or external contractors. Identifies telephone and radio hardware needs and procures needed equipment in accordance with department regulations.

Telephone and Internet – 25 %

Installs new telephone and computer drops in embassy offices. Programs and maintains Voice Mail and post telephone switch within FAM/FAH limits. Updates auto attendant messages and ensures operability of approximately 520 embassy subscribers. Procures and programs more than 300 cell phones. Provides user training on telephone handset and mobile phone operation. Installs and modifies computerized software for the telephone system. Installs, modifies and moves all telephone and radio hardware in the Mission. Coordinates office moves with the affected parties and in conjunction with GSO, performs surveys, as needed for relocation services and equipment upgrades. Drafts plans for such moves using blueprints; orders bill of material (BOM); drafts and refines site work plans; and schedules installation of equipment. Follows-up as appropriate to ensure quality of service standards.

Monitors operation of the telephone system and inputs programming changes via computer. Responds to error messages, analyzes system faults, performs recovery operations in response to system crashes.

Schedules the production of the system-generated Telephone Call Billing System and furnishes call summary report to the Financial Management Office. Investigates and helps to resolve billing disputes between the embassy and TTCL.

Inventory Control – 20%

Maintains inventory of all UHF/VHF and HF radio equipment, currently more than 400 items. Maintains inventory of all mobile devices, currently numbering more than 300. Ensures that hand receipts are prepared and issued for radio equipment and for cell phones Coordinates with RSO, B&F, IMO and other offices to report lost or stolen equipment. Prepares procurement requests and ensures an adequate supply of spare equipment is on hand. Maintains a computerized inventory of telephone software and hardware, cataloging all version changes as received and installed. Keeps a detailed and current database of all operating releases and works with system vendor and/or regional support personnel in loading and maintenance of it.

Radio – 20 %

Installs radio equipment and antennas as required, including vehicle mobile radios. Using a stand-alone lap top computer, programs radios before issuance or when frequencies or programming is changed. Ensures a sufficient supply of charged spare batteries are on hand in case of an emergency. Operates radio maintenance equipment and other specialized equipment, such as a ground tester, to ensure safe, proper installation of equipment. Incumbent should ensure that he/she prepares a preventive maintenance plan for mobile radio, repeaters, and towers.

Note: This position description in no way states or implies that these are the only duties to be performed by

incumbent. Incumbent will be required to perform other duties as assigned by the agency.

Requirements:

EXPERIENCE: Minimum of three years of progressively more complex related work, including at least two years working with network hardware, high-speed circuitry, multiplexers, and computer-switched telephone systems. Managing both complex technical projects and installations as well as supervising others is essential. An additional one year of supervisory experience is required.
Education Requirements:
Two years of college/university studies in Telecommunications.

Evaluations:

LANGUAGE: Level III (Good working knowledge) Speaking/Reading/Writing English is required. Level IV (Fluent) Speaking/Reading/Writing Swahili is required. (This may be tested)

SKILLS AND ABILITIES:

– Must have good computer skills, current Network + certification or Voice over internal protocol (VoIP) certification.

– Must have a valid driver’s license.

– Must be able to lift objects (25 kgs) and climb heights in order to install and maintain radio antennas.

EQUAL EMPLOYMENT OPPORTUNITY 

The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Diversity Equality and Inclusion Statement

The US Mission to Dar es Salaam, Tanzania values a workforce of different backgrounds, cultures, and viewpoints. We strive to create a welcoming environment for all and we invite applicants from diverse backgrounds to apply.

Qualifications:

All applicants under consideration will be required to pass medical and security certifications.

Benefits:

Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in (insert post and/or country name) may receive a compensation package that may include health, separation, and other benefits.
For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:

1. AEFM / USEFM who is a preference-eligible U.S. Veteran*
2. AEFM / USEFM
3. FS on LWOP and CS with reemployment rights **

IMPORTANT:

Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

How to Apply:

To apply for this position, applicants MUST apply electronically via ERA.
For more information, visit this link https://tz.usembassy.gov/embassy/jobs/

Required Documents:

To qualify based on education, you MUST submit the requested degree and / or transcripts as verification of educational requirement by the closing date of this announcement. Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position.

All Applicants:

Proof of Citizenship
Copy of work permit (if not a TZ national)
University Degree
Transcript
A valid driver’s license
Current Network + certification or Voice over internal protocol (VoIP) certification
Other document (if any)
Eligible Family Member Applicants:
• Copy of Sponsor’s Orders/Assignment Notification (or equivalent)
• Passport copy
• DD-214 – Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)

Next Steps:

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.

Thank you for your application and your interest in working at the U.S. Mission in (insert post and/or country name).

CLICK HERE TO APPLY