Specialist Digital Channels Systems Job Vacancy at CRDB Bank
Job Overview
Specialist Digital Channels Systems Job Vacancy at CRDB Bank
Job Title: Specialist Digital Channels Systems
CRDB Bank
Location: Tanzania Head Office
Department: Department of ICT
Number of Openings: 1
Employment Terms: Permanent
Application Deadline: 10 December 2025
Job Purpose
The role is responsible for providing second-level support for all Self-Service and Digital Channels systems to ensure smooth daily operations and timely escalation to third-level support when required. This includes support for various digital platforms such as Internet Banking, SimBanking (USSD & Mobile App), FAO, Smart Branch, TMS, SimAccount, Agent Banking, SMS Services, and Enterprise Service Bus (ESB) integrations with internal and external systems, as well as other customer-facing self-service solutions.
Principal Responsibilities
- Provide technical support and continuous monitoring for all Digital Channel systems.
- Offer 24-hour on-call support and oversee day-to-day system operations.
- Document, review, and analyze technical specifications for system changes, improvements, and projects.
- Evaluate system updates, perform testing, and implement system changes or enhancements in alignment with the Change Management Policy.
- Conduct system integration testing and support the deployment of upgrades, hotfixes, and patch releases.
- Coordinate vendor interventions to ensure timely resolution of issues and system stability.
- Communicate effectively with key stakeholders regarding system performance, incidents, and changes.
- Provide end-user support, including troubleshooting, investigating, documenting, and resolving hardware and software issues.
- Configure hardware, digital systems, services, settings, directories, and storage according to organizational standards and operational/project requirements.
- Perform daily system monitoring to ensure the integrity and availability of hardware, servers, systems, and critical processes; review logs and verify the completion of scheduled jobs, including backups.
- Conduct backup operations and ensure all required data and systems are successfully backed up to appropriate destinations.
- Carry out regular file archiving and purging as required.
- Restore services following hardware or software failures, collaborating closely with affected users.
- Demonstrate strong teamwork and the ability to perform duties with minimal supervision.
- Identify and drive innovative solutions, proactively assessing risks and implementing actions to mitigate potential issues.
Qualifications Required
- Bachelor’s degree or equivalent in Computer Science, Software Engineering, Telecommunications
- Engineering, Electrical Engineering, or another relevant ICT discipline from an accredited institution.
- At least one professional certification in IT Service Management (e.g., ITIL).
- Minimum of 3 years’ experience in an ICT-related role, with hands-on experience supporting Self-
- Service and Digital Channels in organizations of similar size and complexity.
- Proven ability to perform effectively in dynamic, fast-paced, and collaborative environments.
- Strong technical understanding of Digital Channels platforms and solutions.
- Knowledge of people management and leadership principles, with ability to support, guide, and motivate team members.
- Proficiency in Windows and Linux operating systems.
- Strong SLA management skills and the ability to collaborate with vendors, contractors, and key stakeholders.
- Excellent interpersonal and communication skills, with the ability to engage effectively across both technical and non-technical teams.
CRDB Commitment
CRDB Bank is committed to Sustainability and ESG principles and encourages applicants who share this commitment. The Bank promotes an inclusive workplace, and applications from women and individuals with disabilities are highly encouraged.
CRDB Bank does not charge any fees at any stage of the application or recruitment process. Any request for payment should be ignored as it does not reflect the Bank’s practices.
Only shortlisted candidates will be contacted.
How to Apply:
To submit your application, please follow the link provided below.
