Spa Supervisor Job Opportunity at Four Seasons Hotels and Resorts
Job Overview
Spa Supervisor
Four Seasons Hotels and Resorts Arusha
About the job
- To assist the Assistant Spa Manager with the supervision, management and growth of the staff.
- To effectively manage the spa in the absence of the Assistant Spa Manager.
- To follow proper attendance sheets, over time sheet, transportation and tips procedures
- To supervise all the Spa staff including reception, therapist and attendant.
- To create spa roster, revise, manage and be ready to organize any unexpected situation.
- To participate in management meetings.
- To assist the Assistant Spa Manager with the supervision, management and growth of the staff.
- To effectively manage the spa in the absence of the Assistant Spa Manager.
- To follow proper attendance sheets, over time sheet, transportation and tips procedures
- To supervise all the Spa staff including reception, therapist and attendant.
- To create spa roster, revise, manage and be ready to organize any unexpected situation.
- To participate in management meetings.
- To process monthly inventory for retail products and supervise Spa Receptionist to maintain the area clean and attractive. Act as a role model and ensure high level of guest satisfaction is maintained.
- Monitor operating and generate necessary purchase orders and requisitions, under Assistant Spa Manager Guideline
- Conduct walkthroughs around the spa facilities, report deficiencies report to the concerned department.
- Review all suggestions and comments from guests and give the appropriate follow up with the Assistant spa Manager.
- Organizing of all operation manuals for the department and implement training sessions to ensure the growth of the department.
- Held regular departmental meetings and daily briefings to assist in communication within department. Assisting the Assistant Spa Manager in implementing staffing guidelines, discipline, operational procedures and developing new spa treatments.
- The ability to respond properly in any hotel emergency or safety situation.
- To work as a team with the Spa Receptionist to create energizing activities to motivated the team in improved Spa revenue.
- Is proficient in the use of the spa reservations software.
- To ensure Golden to used by Spa Reception in enhancing Guest Recognition Attends all scheduled training sessions.
- Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee handbook.
- Other assigned duties by the management
