Spa Manager at Four Seasons Hotels and Resorts

Spa Manager at Four Seasons Hotels and Resorts

Spa Manager at Four Seasons Hotels and Resorts

Four Seasons Hotels and Resorts

Arusha, Tanzania

About the job

• The Spa Manager creates Spa Menus and a tasteful environment, is aware of current market trends and is able to sell Spa Retail in a creative and successful manner.
• Builds a motivated and skilled team, leads by example and installs a culture of continuous learning and improvement among employees; actively participates in Employee Relations activities and programmes
• Actively plans and manages the career development of every employee through effective coaching, training and by instilling company values; is concerned for employees’ continuous development and personal growth
• Organizes and manages the department in accordance with company philosophy and policies, maximizing efficiency and productivity and achieving established goals; promotes harmony between departments
• Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
• Demonstrates standards awareness, by setting example for standards execution, standards testing and implementing action plans to achieve established product and service goals
• Prepares annual plans and forecasts, consistently monitors and manages budgetary goals
• Maintains an organized administration of departmental and personnel records, including rostering and leave planning
• Ensures employees adhere to the code of conduct and grooming & hygiene standards as specified in the employee handbook
• Conducts daily briefing and monthly departmental meeting (with minutes copied to division head) and participates in meetings when invited
• Provides regular and fair performance feedback to employees, formally and informally as appropriate Is seen as a hands-on leader, assists employees in crunch times; Walks the talk Maintains a clean and orderly work area and ensures tools & equipment are well maintained and in sufficient supply
• Promotes and ensures a safe working environment Performs any additional duties as assigned
• Effectively integrate the Spa with the Lodge operations wherever possible and in accordance to the direction of Spa trends
• Interact with guest, providing full knowledge and assistance for maximum guest usage in a friendly but unobtrusive manner
• Maintain optimum par levels for all materials and supplies and assure availability in operational and guest supplies
• Introduce new and innovative treatments, products, rituals and facials in order to continually enhance and develop the spa menu
• Achieve sales targets on a monthly basis as set by the Lodge.
• Responsible for the administration of goods, requisitions, inventories, storage and cost effective usage of department-related materials and assets, according to standards to ensure for smooth operation.
• Oversee the cleanliness of the all areas in the Spa and coordinate special requirements with Housekeeping, Laundry, and Engineering
• Must be able to utilize all computer systems relevant to the departments.
• Make recommendations regarding the annual operating budget, capital investment budget, operating planning and further periodic evaluations of financial performance, including reports on sales and operations with supporting statistical data
• Be cross-trained in all functions of the spa and assist in times of need
• Review all suggestions and comments from guests and make necessary adjustments
• Keep accurate and up-to-date records and statistics on members and membership sales
• Produce a monthly sales activity report and future action plan on sales activities
• Keep Senior Management of the Lodge informed of all member-related issues, events and programs
• Conduct Yoga Sessions for guests
• Perform other tasks or projects as assigned by Lodge management and staff.

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