Service Centre Manager Job Opportunity at KCB Bank
Job Overview
Service Centre Manager Job Opportunity at KCB Bank
Service Centre Manager
KCB Bank
KEY RESPONSIBILITIES:
- Customer Service Management: Drive a customer-centric culture, ensuring high service standards and prompt resolution of customer issues.
- Operational Leadership: Oversee day-to-day service center operations, ensuring smooth workflows and optimal resource utilization.
- Risk Management & Compliance: Implement and maintain an effective risk management framework, ensuring adherence to regulatory and internal compliance requirements.
- Performance & Efficiency: Monitor key performance indicators (KPIs) and implement strategies to enhance efficiency, productivity, and service delivery.
- Team Leadership & Development: Provide guidance, coaching, and motivation to staff, fostering a high-performance work environment.
- Resource Optimization: Ensure efficient allocation and utilization of resources to enhance service delivery while controlling operational costs.CV writing service
MINIMUM POSITION QUALIFICATION REQUIREMENTS
Academic & Professional –
- Education Bachelors Degree Bachelor Degree from any recognized institution
- Professional Qualifications NBAA, CPA (T), ACCA
- Masters Degree Business Related
Posting Date: 12/11/2025, 10:53 AM
Apply Before: 12/22/2025, 12:00 AM
Degree Level: Bachelor’s Degree
How to Apply:
