Senior Officer – Alternative Channels Administrator at Mwanga Hakika Bank
Job Overview
Senior Officer – Alternative Channels Administrator at Mwanga Hakika Bank
Senior Officer – Alternative Channels Administrator at Mwanga Hakika
Mwanga Hakika Bank Limited (MHB)
Dar es Salaam
Job Purpose
Senior Officer Alternative Channels Administrator supports all alternative delivery channels of the bank such as ATM, Mobile banking, Agency banking, Internet banking, Swift, TACH, Clearing System and all other systems integrated with the Core Banking System. The position is accountable for blending technology with business practices by designing, deploying, configuring, maintaining and monitoring all active delivery channel services and interfaces to ensure smooth operations of the bank.
Moreover, the position will work on all potential innovations and implement new technologies to ensure the organization remains relevant in the market, specifically on alternative delivery channels that interact with customers.
Summary Of The Key Duties And Responsibilities
Installation and configuration of alternative channel systems and application software such as Internet banking, Clearing Systems, GePG, Mobile banking, Agency, and ATM to mention a few.
Monitoring, administration, troubleshooting, and end-user training on all alternative channel systems and databases minimize system downtime.
Work closely with all MNOs, Aggregates, and Vendors, such as UBX, SELCOM, KENEX, BOT, etc., to ensure alternative channels are working properly.
Together with the Head of ICT, create a positive customer support experience, build strong relationships through deep problem understanding, ensure timely resolution or escalation of problems, communicate promptly on progress, and handle customers with an exceptionally professional attitude.
Running the end-of-day, end-of-month, and end-of-year programs on the core banking system and other systems and ensuring backups are taken and recorded accordingly.
Onboarding new employees into the system, removing access to former employees, changing access rights, periodic user access rights review and documentation of all changes made.
Actively participates in developing, testing and updating business continuity and disaster recovery plans of the bank.
Management of the Mwanga Hakika Bank website and actively assisting with all digital and marketing services and products.
Actively participate in projects, roll out new applications and analysis of business challenges and suggest solutions to ensure quick turnaround time for business.
Completion of monthly reports on alternative channels and all interfaces for sharing with management as required.
Key Competencies Required And Academic Background
A: Required Qualifications
Bachelors degree or its equivalent in Computer Science, Information Technology, or Computer Engineering from a recognized university.
Excellent knowledge of software development, life cycle and OOP.
Additional training in IT applications and use of different software.
Certification in Oracle or MS SQL Server database is an added advantage.
Project management certifications such as CAPM, PMP, or PRINCE2 will be an added advantage
B: Required Experience:
At least 3 years experience in channel support in a bank or telecom company.
Management skills and Excellent customer service capabilities
Competency and good understanding in SQL or PL/SQL scripting.
C: Required knowledge and skills
Good People and team player Skills
High levels of integrity
Self-driven and results-oriented
Concern about quality and goal-oriented skills
Flexibility and ability to coach, mentor, and develop others.
Interested candidates are requested to submit their applications to – Mwanga Hakika Bank | Career Page (careers-page.com). The deadline for application is 18th December 2024. Only shortlisted candidates will be contacted.
How to Apply:
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