Senior Manager Acquiring Business Vacancy at CRDB

Senior Manager Acquiring Business Vacancy at CRDB

Position: Senior Manager Acquiring Business

CRDB Bank PLC

Dar es Salaam

Department: DEPARTMENT OF RETAIL BANKING

Location: Tanzania Head Office

Number of openings: 1

Job Purpose

Provide leadership in areas of sales, acquisition, retention and distribution for acquiring a business that enables the bank to achieve its ambition and strategic vision. Responsible for designing, monitoring and driving the performance of acquiring business in the branches and our stakeholders for productivity management and increasing transacting customers and merchants within the channel to meet overall revenue objectives.

Principle Responsibilities

• Ensure and drive acquiring business growth. Keep track of the overall performance of the department and Zone’s performance to ensure that the annual targets are achieved
• Grow diverse portfolio of Merchant Onboard, Monitoring and Value extraction.
• Revenue planning and target setting for acquiring business, aligning with strategic roadmap and revenue expectations.
• Provide sales and service leadership to drive the performance of the branches (process and structure) in joint responsibility with zone for staffing and productivity management.
• Provide guidance and ensure that the business interests are presented to the regulator using the correct stakeholders; ensuring that the Bank of Tanzania (BOT) and respective card schemes guidelines on acquiring business are adhered to.
• Understands basic revenue models and P/L; meets financial objectives by forecasting; preparing an annual budget; scheduling expenditures; analysing variances, performance reviews and initiating corrective actions.
• Design and implement service experience and carry out branding of merchants including training of agents, field officers and Relationship Managers for exceptional delivery of our service to customers.
• Manage Sales and Distribution of acquiring business including recruitment and development of merchant aggregator model that is responsible for liquidity and enhanced customer experience in the Country.
• World Class Customer Experience to ensure our customers and partners rate us as most preferred and drive loyalty index to peak.
• Analysis of customers (Both merchants and Users) behaviour patterns through various parameters to generate insights to increasing revenue, transacting customers, liquidity growth and churn management including but not limited to technology development.
• Develop strategies to increase merchant through strategic recruitment, drive usage through growth in transactions and services performed at merchants.
• Ensure all revenue targets are met for all acquiring business through drive adoption to new and existing products usage by highly motivated merchant base.
• Develop and maintain the sales activities and budget for strategic projects and motivate to the management team to approve the activity plans
• Ensure all acquiring business Managers and Branches management analyse commercial trends, understand actions to be taken and own the business they manage and have full visibility and understanding of merchant, customers and revenues on daily basis for the business as a whole as well as the costs the services generate.
• Monitor the performance of branch and zonal merchants and provide feedback to Zonal Managers; support the branches’ as far as acquiring business is concerned.
• Merchant POS stock management, Productivity and cost optimisation by ensuring the right value proposition is offered at customised bases to diverse Merchant portfolio
• Ensuring satisfactory Audit findings for the acquiring business network.
• Manage the partners through the SLA’s that are in place ensuring that any under delivery is penalized in line the agreements.
• Research and screen potential acquiring business opportunities and advice on which ones need to be pursued further.
• Develop, foster and maintain effective relationships with various businesses through the internal and external stake holders.
• Submits project status reports to stakeholders, managing escalations where necessary to address project risks.

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Qualifications Required

• University Degree or equivalent Advanced Diploma preferably in Business Administration, Banking, Accounting, Finance or any Business-related field, MBA or any master’s degree in business related field is an added advantage.
• A minimum of 5 years experience with proven deep knowledge in acquiring business and/or MFS/MNO business, financial inclusion and/or financial services and digital products.
• The highest level of uncompromised integrity.
• Versatile and adaptable, able to react quickly
• Able to work in a demanding matrixed environment, a proven track record of working effectively under pressure
• Proven ability to build effective, trusted and credible relationships with multiple constituencies through exceptional interpersonal skills, communications, actions and presence.
• Articulate, with strong interpersonal skills, analytical and professional with an enthusiastic attitude and focus on results.
• A high aptitude and comfort level with technical environments and the ability to work in a highly demanding environment and able to meet aggressive deadlines.
• A proven self-starter with ability to work under high pressure environment and problem-solving skills.
• A result driven ‘team player’, personality with a willingness and ability to work in a dynamic working environment.

Deadline: 2024-08-18

Employment Terms: PERMANENT

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