Senior IT Officer – Infrastructure & Integrations Vacancy at Ecobank
Job Overview

Senior IT Officer – Infrastructure & Integrations Vacancy at Ecobank
Senior IT Officer – Infrastructure & Integrations
Ecobank
Reporting to: Head , Technology Services
Dar es Salaam, Tanzania .
Ecobank Tanzania is looking for a dedicated and skilled Senior IT Officer- Infrastructure & Integrations to join our team in Dar es Salaam, Tanzania.
Please read details Below:-
Job Summary:
To manage IT infrastructure operations and integrations, ensuring seamless and efficient support for
both business and regulatory projects.
Key Responsibilities
Business Performance:
- Manage the integration of various IT systems and applications to enhance business
processes. - Monitor 3rd Party vendors and service providers, evaluating performance and ensure
service level agreements are met. - Review IT- related costs to ensure they remain within the agreed budget.
Customer Management:
- Provide technical support and training to end-users to resolve TT-related issues.
- Ensure timely resolution of user support requests and maintain a high level of user satisfaction.
- Ensuring near-continuous availability of all systems and digital platforms.
Leadership and people management:
- Share knowledge and best practice
- Provide feedback to various supporting units
Process, Controls and Operation Performance:
- Oversee the installation, configuration, and maintenance of the bank’s IT infrastructure.
- Manage the integration of various IT systems and applications to enhance business processes.
- Lead IT projects related to infrastructure upgrades, system integrations, and regulatory compliance
- Coordinate with different teams both internal and external to ensure successful projects delivery
- Collaborate with project teams to plan and execute integration strategies for new and existing
systems
Strategic Initiatives:
- Support automation of operational processes to maximize work efficiency.
- Infrastructural support on the expansion of branches and ATMs
Qualification & Experience:
Educational Background:
- Bachelor’s degree in computer science, Telecommunication or
other related fields of study. - Cisco Certified NetworkProfessional CCNA routing and switching
- ITIL Foundation certificate in IT service management
Professional Experience:
- Minimum of 5 years of experience in IT infrastructure management, system
integration, and user support, preferably within the banking or financial services sector
Application Instructions:
If you are interested and meet the selection criteria, please submit your Curriculum Vitae by
March 24th , 2025 to: [email protected]
Please note that only shortlisted candidates will be contacted.
Senior IT Officer – Infrastructure & Integrations Vacancy at Ecobank