Senior Account Manager- Business Retention Job in Kenya at Minet Kenya
Job Overview
Senior Account Manager- Business Retention
Minet Kenya Nairobi County, Kenya
Jobs In Kenya
About the job
Division: Minet Risk Solutions – Corporate
Reports to: Associate General Manager- Corporate
Purpose of the Job
Manage the client accounts and ensure business retention and organic growth.
Duties and responsibilities
I. Operational Excellence
Develop processes and procedures to ensure satisfactory delivery of service to customers.
Ensure optimal use of digital tools where applicable.
Develop mechanisms of customer engagement and feedback.
Execute and implement management strategies for the department.
Provide professional advice to clients ensuring that they are fully aware of the ramifications of any relevant provisions of the Insurance Act and/or Industry developments.
Attend client’s renewal meetings and place insurance covers in accordance with client’s requirements;
Regular review of underwriter performance through a practical scorecard.
Peruse and confirm that policy documents and endorsements issued by underwriters conform to the cover issued;
Ensure compliance with ISO and other company policies, especially those pertaining to quality control.
Prepare and negotiate quotations for Accounts on Tender;
Carry out insurance portfolio GAP analysis to identify organic growth opportunities.
Participate in market negotiations & risk placement.
Ensure timely premium settlement, receipting and allocation of premiums for the accounts within your management.
Study, internalize and advise both the business and the clients on the trends in the economic sectors allocated to you.
Ensure SLA’s and annual service plans for your clients are in place and adhered to.
Train clients on products and emerging risks.
Key Result Areas:
The accountability areas are as follows;
Quality Service & relationship management.
100% Business Retention
Business Growth by meeting renewals and organic growth budget.
Debt Management.
Senior Account Manager- Business Retention Job in Kenya at Minet Kenya
Knowledge and Skills Required:
Job Holder must possess:
Bachelor degree in Business.
Pursuing Professional Qualification ACII/AIIK
Minimum of 7 Years’ Experience in General Insurance (Non Medical) Broking Role.
Managerial Skills including:
Organizational and analytical skills
Interpersonal and communication skills
Persuasion skills.
Flexibility and adaptability skills
Interested candidates who meet the above qualifications to send their applications to the link https://hr.minet.co.ke/Jobs by 15th December 2022. Please indicate the job title as the subject. Only shortlisted candidates will be contacted.
