Sales Customer Job at Ezysoko

Sales Customer Job at Ezysoko

Sales Customer Job at Ezysoko

Dar es Salaam

Ezysoko

Ezysoko Delivery was created to solve long standing problems that exist in the logistic industry through innovative technological solutions.

About Us:

Ezysoko was founded in 2022 with the mission of changing logistics for the better. By offering innovative technological solutions, we aim to simplify, afford, and secure the delivery process for our customers. With over 200 active customers and 1800+ orders delivered, Ezysoko provides a fast, secure, and easy way to book, pay for, and track deliveries through our mobile app. Our core values of accountability, transparency, and integrity have helped us build trust with our customers.

Job Purpose:

To gain hands-on experience in customer service and sales support, while providing exceptional customer service to customers, resolving inquiries and concerns, and promoting company products and services.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing accurate information and solutions under supervision.
• Maintain customer records and update customer information as necessary.
• Escalate complex or sensitive customer issues to the appropriate department or management when needed.
• Provide feedback to the management team on customer needs, issues, and suggestions.
• Ensure that all customer interactions are handled in a professional and courteous manner.
• Attend training sessions and continuously improve skills and knowledge.
• Remain knowledgeable about company products, services, and policies.
• Assist with various customer service projects and tasks as assigned.
• Promote and sell company products and services to customers under supervision.
• Follow up on leads and opportunities to drive sales.
• Provide after-sales support and follow-up to ensure customer satisfaction.
• Contribute to achieving individual and team sales targets.

Qualifications:

• Diploma / Bachelor’s degree in Marketing, Business Administration, Communications, or a related field.
• Excellent written and verbal communication skills in English and Swahili.
• Strong interpersonal and customer service skills.
• Ability to work well in a team environment.
• Ability to multitask and prioritize in a fast-paced environment.
• Basic computer skills, including proficiency in Microsoft Office.
• Demonstrated passion for sales and customer service.
• Preference will be given to candidates with previous sales and customer service experience.

How to Apply:

Please send your updated resume and cover letter to [email protected]. In your cover letter, please explain why you are interested in this internship and how it fits into your career goals. Shortlisted candidates will be contacted for an interview.

The deadline for submitting your application is 12th Feb 2022.

At Ezysoko, we believe that diversity and inclusion are key drivers of success. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills and creating an inclusive work environment where all employees feel valued, supported, and heard.