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RM Merchant Management at CRDB Bank

Job Overview

CRDB Tanzania

RM Merchant Management at CRDB Bank

RM Merchant Management at CRDB Bank

Job Reporting To: Manager Merchant Management

Location: CRDB Bank Plc HQ

Job Purpose

The purpose of the job is to manage the POS, E-commerce and QR merchants for acquisition to ensure the growth of a quality merchants’ business and income in line with the business strategy

Accountabilities

  • Develop and implement an annual activity plan and contribute to the overall business plan for Card Business
  • Unit to ensure planned activities are in line with bank objectives.
  • Review and identify business opportunities with potential POS, E-commerce and QR customers and recommend appropriate actions to ensure is in line with approved performance indicators and targets.
  • Manage and enhance existing business relationships within the portfolio to ensure the retention of customers in line with business needs.
  • Manage and respond to customer requirements and queries to ensure the bank’s customer service standards are not compromised.
  • Liaise with branches, zones office, Corporate and other group/external key business influencers to ensure potential business opportunities are fully exploited.
  • Review Merchant’s reports, processes, and procedures to ensure sound quality control and recommend appropriate interventions in line with bank policy.
  • Supervise and coordinate Business Development officers’ activities to ensure unit sales and income targets are met in acquiring Business.
  • Develop strategic Sales and marketing campaigns tailored for specific zones to ensure the growth and retention of these merchant groups.

Education Experience, Knowledge and Skills Required

  • Bachelor’s Degree /Advanced Diploma in Commerce, Economics, Business Administration, or equivalent qualifications.
  • 5 years in banking Knowledge of the Card payment industry
  • Relationship management skills
  • Marketing and Sales skills
  • Customer service orientation
  • Negotiation skills
  • Analytical skills
  • Presentation skills
  • Effective communication skills

Deadline 14th July 2023

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