RM Merchant Management at CRDB Bank
Job Overview
RM Merchant Management at CRDB Bank
Job Reporting To: Manager Merchant Management
Location: CRDB Bank Plc HQ
Job Purpose
The purpose of the job is to manage the POS, E-commerce and QR merchants for acquisition to ensure the growth of a quality merchants’ business and income in line with the business strategy
Accountabilities
- Develop and implement an annual activity plan and contribute to the overall business plan for Card Business
- Unit to ensure planned activities are in line with bank objectives.
- Review and identify business opportunities with potential POS, E-commerce and QR customers and recommend appropriate actions to ensure is in line with approved performance indicators and targets.
- Manage and enhance existing business relationships within the portfolio to ensure the retention of customers in line with business needs.
- Manage and respond to customer requirements and queries to ensure the bank’s customer service standards are not compromised.
- Liaise with branches, zones office, Corporate and other group/external key business influencers to ensure potential business opportunities are fully exploited.
- Review Merchant’s reports, processes, and procedures to ensure sound quality control and recommend appropriate interventions in line with bank policy.
- Supervise and coordinate Business Development officers’ activities to ensure unit sales and income targets are met in acquiring Business.
- Develop strategic Sales and marketing campaigns tailored for specific zones to ensure the growth and retention of these merchant groups.
Education Experience, Knowledge and Skills Required
- Bachelor’s Degree /Advanced Diploma in Commerce, Economics, Business Administration, or equivalent qualifications.
- 5 years in banking Knowledge of the Card payment industry
- Relationship management skills
- Marketing and Sales skills
- Customer service orientation
- Negotiation skills
- Analytical skills
- Presentation skills
- Effective communication skills
Deadline 14th July 2023