Revenue Assurance Manager at NMB Bank

Revenue Assurance Manager at NMB Bank

Revenue Assurance Manager

NMB Bank

Job Location :Head Office, Hq

Job Purpose:

Manage revenue assurance activities across the Business
Continuously identify and mitigate financial risks within revenues, margins and cash flows
identify and deliver opportunities and solutions to improve performance across all Retail Products, Pricing and Insights
Maintain an end-to-end view of all customer related revenue processes across the Retail Business

Main Responsibilities:

Detect and plug revenue leakages
Identify missed revenue opportunities
Continuous review of service paths and revenue paths
Provide weekly/monthly reports in a timely manner as required
Conduct Deep dives into the various Retail Products, Pricing and Insights highlighting key insights into
– Revenue Driver Trends
– Expense Driver Trends
– Utilization
– Optimization opportunities
– Active Customer trends
Drive a culture of operational revenue assurance across the business from
– Product creations
– Revenue analysis,
– Engaging and influencing all stakeholders who impact or are impacted by the revenue process.
Map and implement control routines for all revenue affecting activities including discounts, adjustment and promotions as well as co-ordinate efforts to develop policies and procedures that streamline revenue assurance processes
Regularly review and ensure that published tariffs/business rules are implemented accurately in the CBS or any other relevant system
Being pro-active to identify product issues and resolve them timely in a proactive manner.
Improve product portfolio within authority level according to set standards.
Manage relationships with business partners and all other stakeholders.

Knowledge and Skills:

• A comprehensive knowledge of Banking products and systems that support them.
• Conversant of product offerings in the wider financial services industry.
• Detailed knowledge of Retail buying behavior, marketing techniques and evolving trends
• An understanding of customer segmentation theory and practice.
• A good understanding of legislation related to financial services and channel delivery
• A good knowledge of constructing reports, executive summaries and briefs
• Communication skills both written and oral
• Strong Analytical skills; project management skills
• SQL; R or Python Statistical Programming
• Data Visualization
• MS Excel proficiency
• Good interpersonal and networking skills
• Ability to explain and handle complex information clearly and simply
• Presentation and training skills
• Ability to deal professionally, confidently and effectively with staff at all levels, internally and externally
• Conversant in customer segmentation, pricing and product development procedures/processes.

Qualifications and Experience:

Bachelor’s degree in Computer Science, Business, Accountancy, and Economics, Finance or any other related field.
Any course or training in product development is an added advantage
A minimum of 3 years of working experience in commercial or assurance functions in the financial services industry

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.

Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.

Job opening date : 05-Mar-2025Job closing date : 19-Mar-2025

How to Apply:

CLICK HERE TO APPLY