Reservations Agent Job Vacancy at Four Seasons
Job Overview
Reservations Agent Job Vacancy at Four Seasons
Reservations Agent
Four Seasons
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Join us deep in the heart of the world’s most celebrated wildlife reserves, where the Big Five – the lion, the leopard, the buffalo, the elephant and the rhinoceros – run free on the endless, untamed landscape. Perched on a series of elevated platforms and walkways, our Lodge sits next to an animal watering hole, where you can watch a family of elephants stop for their morning drink. Nestled in the heart of Central Serengeti amid wide-open plains, our Lodge is just a 45-minute drive from the Seronera Airstrip, accessible by connecting flights from three main airports within Tanzania. This beautiful lodge opened under the Four Seasons Hotels and Resorts family in December 2012, and has 77 rooms including 12 suites and 5 villas, 3 stunning Food and Beverage venues, our unique Discovery Centre offering an interactive experience where you can learn about the wildlife, history and people of the Serengeti, Kijana Kids Club, a spa with 6 free-standing treatment pavilions offering bespoke rituals and treatments that celebrate Africa’s magic and mystique, fitness center and a dedicated team bringing your magical wildlife safaris experiences to life.
ESSENTIAL FUNCTIONS:
1. Capture sales from in-coming reservations calls correspondence and coordinate details of each reservation. Complete internal reservation forms and computer input of reservations.
2. Run daily reports for department, operational departments, Sales & Marketing, General Manager, and Department Head.
3. Answer General Reservations e-mail, retrieve and distribute mail.
4. Take in-coming reservation calls.
5. Handle guest complaints in accordance with Four Seasons policy.
6. Process WRO, Trust, Internal Reservations, and FIT reservations.
7. Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
8. Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests. Inform Manager of any Special Attention, VIP guests and assist GRS in obtaining arrival times for VIPs or Special Attention guests.
9. Monitor Front Desk reservations made night prior, address any reoccurring issues
10. Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.
11. Process Employee Comp requests; handle Friends & Family requests with guidance from Department Head or Assistant Manager.
12. Process all group turn-overs: making new group file, sending introduction letter to group contact, creating group rate code, verifying cut-off date, sending cut-off date reminders, and verifying room block and rate information from booking recap, hard blocking suites or special room requests and cleaning up old rate codes.
13. Provide reservations and Front Desk Staff with list of Call-In and Form groups, ensuring rate information, advance deposit, and cancellation policy is setup for quoting to guests as well as group confirmation letters; provide Conference Service Manager of any Special Attention, VIP information. i.e. arrival/departure manifest, billing, etc.
14. Conduct self in a professional manner at all times. Adhere to the established standard of conduct and house rules, fire regulations and department procedures and policies.
15. Dress in issued uniform and ensure a neat, clean and tidy appearance at all times.
16. Report to work on time, aware of schedule at all times and if unable to attend work, notifies the Supervisor in adequate time as stated in Employee Handbook.
17. Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
18. Respond according to the crisis management plan to any resort emergency or safety situation.
19. Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in Employee handbook.Online job application platform
OTHER FUNCTIONS:
1. Actively support the Safety Committee and the Green Committee.
1. Perform as Front Desk Agent and PABX operator as needed.
2. Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections.
3. Assist with the development of all direct sales material for both travel industry and groups.
4. May be required to temporarily relocate to The Lodge when required.
5. Other reasonable requests from manager. From time to time, you may be required to work for the Lodge in some other capacity of similar status in addition to or in substitution for the appointment specified above, as reasonably required, this also includes changing work location taking into account business needs and personal circumstances.
6. Perform other duties as assigned by Management.
REPORTING TO: Reservations Manager
SPECIAL REQUIREMENTS:
Education: Relevant Diploma/Degree in Hotel /Tourism Management and high school education or equivalent experienceBest online courses
Experience: One to two years of employment in a related position with Four Seasons or other five-star organization.
Skills and Abilities: Ability to read and speak and write English.
Travel required: Occasional
Hours required: Scheduled days and times may vary based on need.
ESSENTIAL FUNCTIONS:
1. Capture sales from in-coming reservations calls correspondence and coordinate details of each reservation. Complete internal reservation forms and computer input of reservations.
2. Run daily reports for department, operational departments, Sales & Marketing, General Manager, and Department Head.
3. Answer General Reservations e-mail, retrieve and distribute mail
4. Take in-coming reservation calls.
5. Handle guest complaints in accordance with Four Seasons policy.
6. Process WRO, Trust, Internal Reservations, and FIT reservations.
7. Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
8. Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests. Inform Manager of any Special Attention, VIP guests and assist GRS in obtaining arrival times for VIPs or Special Attention guests.
9. Monitor Front Desk reservations made night prior, address any reoccurring issues
10. Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.
11. Process Employee Comp requests; handle Friends & Family requests with guidance from Department Head or Assistant Manager.
12. Process all group turn-overs: making new group file, sending introduction letter to group contact, creating group rate code, verifying cut-off date, sending cut-off date reminders, and verifying room block and rate information from booking recap, hard blocking suites or special room requests and cleaning up old rate codes.
13. Provide reservations and Front Desk Staff with list of Call-In and Form groups, ensuring rate information, advance deposit, and cancellation policy is setup for quoting to guests as well as group confirmation letters; provide Conference Service Manager of any Special Attention, VIP information. i.e. arrival/departure manifest, billing, etc.
14. Conduct self in a professional manner at all times. Adhere to the established standard of conduct and house rules, fire regulations and department procedures and policies.
15. Dress in issued uniform and ensure a neat, clean and tidy appearance at all times.
16. Report to work on time, aware of schedule at all times and if unable to attend work, notifies the Supervisor in adequate time as stated in Employee Handbook.
17. Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
18. Respond according to the crisis management plan to any resort emergency or safety situation.
19. Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in Employee handbook.Online job application platform
How to Apply:
