Relationship Officer – SME at Equity Bank Tanzania

Relationship Officer – SME at Equity Bank Tanzania

Job Title: Relationship Officer – SME

Reports to: RM Business

Function level: Officer/Senior Officer

Basic Purpose:

Incharge for SME segment at branch to ensure business growth on both asset and liabilities, quality and compliance, as well as relationship managemnt across his/her segment. Repsonsible for executing bank strategy on SME segment at his/her branch to ensure optimum balance sheet and realize bank goals

Main Duties and Responsibilities:

• Collaborate with Branch staff to assist clients in fulfilling SME segment banking needs.
• Develop and maintain professional understanding of customer base to assist deepening current banking relationships in SME segments.
• Ensure development and growth of quality assets, liabilities, and revenues for the SME segment.
• Proactively alert responsible teams in the bank with respect to any potential issues with customers.
• Develop and oversee relationships with clients to ensure top level customer experience.
• Perform as key contact point for portfolio of SMEl segment clients dealing with routine matters throughout range of services and products.
• To ensure “Know Your Customer” requirements as prescribed by the bank are duly adhered to.
• Derive insight of competitors and market activities in general and effectively feedback to management for appropriate decision making.
• Maximize sales referral opportunities by working with other internal and external stakeholders, and ensure maximum product penetration, in a 3600 view, to customers.
• Maximize customer profitability by enhancing product usage and optimum number of products per customer through cross selling.
• Perform any other duties as assigned by your supervisor.

QUALIFICATION AND EXPERINCE REQUIRED:

• University Degree is required or relevant professional qualification in banking, finance or marketing
• Background in a SME environment of which minimum of two years relevant working experience in similar position
• Strong credit appraisal and marketing skills with ability to interpret financial information
• A good understanding of the general, economic, political and business environment of the country
• Excellent communication (written and Verbal) in English and Swahili
• Computer literacy and knowledge of new evolving technology systems

COMPETENCIES REQUIRED:

• Ability to assess customer needs and develop products
• Managing Relationships
• Working with others
• Active Listening
• Analytical thinking
• Entrepreneurial mindset

Skills Required to undertake the role:

• Relationship skills
• Risk Skills
• Leadeship and team skills
• Product skills
• Communication skills

How to Apply:

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application quoting the Job reference and title in the subject field to: [email protected]

Deadline should be 16th July 2024.