Relationship Officer, Personal Banking Job Vacancy at DCB Bank
Job Overview

Relationship Officer, Personal Banking Job Vacancy at DCB Bank
Relationship Officer, Personal Banking
DCB Bank
DCB Commercial Bank Plc: Relationship Officer, Personal Banking Opportunity
About DCB Commercial Bank Plc
DCB Commercial Bank Plc is a fully-fledged retail and commercial bank in Tanzania. The bank offers banking services to individuals, microfinance, small to medium-sized businesses (MSME), and large corporate clients. DCB Bank has a wide branch network of over 8 branches, over 1,000 DCB Wakala Agents, and over 280 Umoja switch ATMs, serving more than 3 million customers across the country.
We are currently seeking a qualified candidate to fill the role of Relationship Officer, Personal Banking. The successful candidate will play a key role in advising clients, fostering business growth, providing financial investment guidance, ensuring customer satisfaction, retaining existing clients, and acquiring new customers through sales activities.
Key Responsibilities
- Promote and sell various liability products offered by the bank, aiming to attract low-cost deposits from diverse customer segments.
- Source current and savings accounts.
- Seek new customers through existing leads, referrals, cold calling, and other methods to maximize lead generation while ensuring timely follow-through and a healthy closure rate of leads.
- Advise customers on available bank products and services based on an understanding of their financial needs and recommend appropriate solutions.
- Conduct planned direct promotion and marketing activities for products and services offered by the bank and cross-sell secured assets where relevant.
- Adhere to the expected level of due diligence, internal policies, and KYC norms while opening new accounts.
- Establish and maintain effective relationships with customers while offering a high level of customer service.
- Screen clients with regard to eligibility requirements for loan conditions.
- Prepare loan application documents in line with the bank’s latest credit policy and procedural manual.
- Proactively conduct pre- and post-monitoring visits to clients, ensuring their ability to make repayments based on their financial and personal circumstances.
- Achieve prescribed disbursement and deposit weekly and monthly targets.
- Write and submit periodic status reports to the branch manager, including daily activity reports and details of calls/follow-ups made.
Background Qualifications and Experience
- Bachelor’s degree from a recognized tertiary institution.
- 3 years’ experience in a sales and client management role in a financial institution.
- Knowledge of the banking industry, banking products, services, and regulations.
- Good working knowledge of the personal banking sector and its practices in Dar es Salaam.
- Strong selling and negotiation skills.
- Customer-centric with excellent communication skills.
Application Process
If you believe you are the right candidate for this position, kindly submit your application with the following:
- A detailed CV.
- Photocopies of academic certificates.
- Names of three referees with their contact details.
Please quote reference number DCB/RB/ROPB-08/2025 in the subject line of your email. Applications must be submitted through [email protected] no later than 28th August 2025. Hard copy applications will not be accepted.