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Relationship Officer, Personal Banking Job Vacancy at DCB Bank

Job Overview

Relationship Officer, Personal Banking Job Vacancy at DCB Bank

Relationship Officer, Personal Banking Job Vacancy at DCB Bank

Relationship Officer, Personal Banking

DCB Bank

DCB Commercial Bank Plc: Relationship Officer, Personal Banking Opportunity

About DCB Commercial Bank Plc

DCB Commercial Bank Plc is a fully-fledged retail and commercial bank in Tanzania. The bank offers banking services to individuals, microfinance, small to medium-sized businesses (MSME), and large corporate clients. DCB Bank has a wide branch network of over 8 branches, over 1,000 DCB Wakala Agents, and over 280 Umoja switch ATMs, serving more than 3 million customers across the country.

We are currently seeking a qualified candidate to fill the role of Relationship Officer, Personal Banking. The successful candidate will play a key role in advising clients, fostering business growth, providing financial investment guidance, ensuring customer satisfaction, retaining existing clients, and acquiring new customers through sales activities.

Key Responsibilities

  • Promote and sell various liability products offered by the bank, aiming to attract low-cost deposits from diverse customer segments.
  • Source current and savings accounts.
  • Seek new customers through existing leads, referrals, cold calling, and other methods to maximize lead generation while ensuring timely follow-through and a healthy closure rate of leads.
  • Advise customers on available bank products and services based on an understanding of their financial needs and recommend appropriate solutions.
  • Conduct planned direct promotion and marketing activities for products and services offered by the bank and cross-sell secured assets where relevant.
  • Adhere to the expected level of due diligence, internal policies, and KYC norms while opening new accounts.
  • Establish and maintain effective relationships with customers while offering a high level of customer service.
  • Screen clients with regard to eligibility requirements for loan conditions.
  • Prepare loan application documents in line with the bank’s latest credit policy and procedural manual.
  • Proactively conduct pre- and post-monitoring visits to clients, ensuring their ability to make repayments based on their financial and personal circumstances.
  • Achieve prescribed disbursement and deposit weekly and monthly targets.
  • Write and submit periodic status reports to the branch manager, including daily activity reports and details of calls/follow-ups made.

Background Qualifications and Experience

  • Bachelor’s degree from a recognized tertiary institution.
  • 3 years’ experience in a sales and client management role in a financial institution.
  • Knowledge of the banking industry, banking products, services, and regulations.
  • Good working knowledge of the personal banking sector and its practices in Dar es Salaam.
  • Strong selling and negotiation skills.
  • Customer-centric with excellent communication skills.

Application Process

If you believe you are the right candidate for this position, kindly submit your application with the following:

  • A detailed CV.
  • Photocopies of academic certificates.
  • Names of three referees with their contact details.

Please quote reference number DCB/RB/ROPB-08/2025 in the subject line of your email. Applications must be submitted through [email protected] no later than 28th August 2025. Hard copy applications will not be accepted.

 

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