Regional Sales Training Lead Vacancy at M-KOPA Kenya
Job Overview
Regional Sales Training Lead
M-KOPA · Nairobi, Nairobi County, Kenya
About the job
At M-KOPA, We Finance Progress.
The scale and impact of our work is massive. M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off-grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
Our people reflect this mission; we pride ourselves in empowering our people to own their own careers and encouraging growth through our learning and development programs, coaching partnerships, and on-the-job training. As a collective, we value diversity, knowing every journey brings its own reward, and support each employee as they travel theirs. This includes our family-friendly policies, commitment to employee mental and physical well-being, and flexible working practices. Our aim is for every employee to be able to shape their own career, whilst helping shape the future of M-KOPA as we grow together.
Job Purpose
The primary responsibility of this position is to supervise the hiring, onboarding, and certification of direct sales representatives (DSRs). This position entails training and field support for direct sales representatives in the area, sales promotion for new hires, and doing needs assessments to provide pertinent training materials.
The function requires close cooperation with the Training Manager, Regional Manager, and HQ sales support staff in order to ensure the successful implementation of knowledge and procedures in the region. Along with training Sales Executives and Field Sales Managers, the role also comprises coaching, developing, and supporting DSRs with sales proposals.
Key Responsibilities
Training and development:
Support creation of relevant annual Learning and Development /training calendar through training needs surveys, assessments, reports and feedback survey.
Define training out comes to stake holders and ensure all activities are focused on these outcomes.
Designing appropriate business impactful trainings or learning and development actions that support achievement of business objectives.
Deliver high impact trainings that can be immediately applied in the workplace.
Drive learning transfer and deploy performance support where possible to teams in the field.
Document results of trainings delivered.
Achieve 90% and 85% Satisfaction levels, and make sure that all teams are sufficiently trained and up skilled to efficiently perform their roles.
Direct Sales Representative (DSR) Recruitment and Retention:
Schedule orientations and related training events for teams and staff attached to sales.
Observe sales encounters and determine the training needs for individuals and/or sales teams.
Ensure timely registration of all newly trained DSR. Help remove blockers and demotivating factors for DSR, creating an enabling environment for DSR support and performance.
Provide regular candid feedback to Sales teams and other support teams on areas of great work and areas of improvement in DSR support.
Work towards improved pass rates per cohort.
Ensure DSR retention within your control and keeping track of DSR exits and ensure monthly system clean up, tracking of active and inactive DSR, coaching for performance improvement or understanding of DSR issues.
Project Readiness:
Coordinate project and pilot set up with project teams.
Ensure processes, product, project/ pilots training e.g. new product roll out, price and process changes, FSE, TV Parties are done timely and, in a cost, effective manner.
Make sure that the teams in the field and other areas are 90 percent skilled, informed, and trained before rolling out of new projects / pilots, product or processes.
Development and creation of up-to-date training material to enable delivery of good quality training, engaging suppliers of trainings and skills transfer.
Training and Coaching for productivity DSR/FSM/SE
Conduct coaching calls, learning and development interventions like, talks and quizzes as part of engagement and productivity of the field teams.
Ensure teams are well equipped and up to date with all company information, new processes, ideas, issues, through regular communications.
Experience/Education/Skills Requirements
Bachelor’s Degree
2+ years of experience in training and sales operations.
2 years driving experience
Strong analytic skills to work with large volumes of data.
MS office proficiency
Ability to motivate and lead a team
Good planning and organizational skills
You Might be a good fit If:
You are an agent of change
You are passionate about our mission to finance progress
You’re comfortable in a fast-moving environment with frequent change and a sense of urgency
You have high integrity and openness combined with commitment to good governance.
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
