Operation And Maintenance Director Vacancy at Blue Recruits

Operation And Maintenance Director Vacancy at Blue Recruts

Blue Recruits Limited

OPERATION AND MAINTENANCE DIRECTOR

The primary function is to provide operational direction and technical know-how and Training for a team of operation and maintenance (O&M), Energy, and telecom infrastructure. This role is responsible for leading a team of Managers maintaining Telecom customers’ networks. The main focus will be on ensuring the availability, development, and smooth management of the team and positively influencing the team members to maintain a high level of service quality.

Education: Bachelor’s degree Or diploma in a relevant industry
Experience: Proven working experience of at least 10 years in the telecom industry.
Location: Dar es Salaam.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Control of technical teams
• Ensure that the team follows the agreed fault management process for engagement, delivery, and communication concerning fault resolution and follows internal and customer expectations and guidelines regarding the governance of fault management.
• Responsible to manage ongoing activities within the team, by providing assistance, guidance, and advice or taking appropriate action in order to effectively resolve conflict, problems and escalations and facilitate optimal team performance and ensure standards are maintained and ensure systems/colleagues under management are compliant with applicable standards/guidelines.
• To manage the performance of all team members via the process of Straight Talking (Performance Management Process) and to identify and address colleague issues and potential areas for concern professionally, in order to maintain colleague discipline and morale
• To ensure that daily/weekly and monthly reports are timely and accurate and make necessary follow-up on reports to ensure necessary improvements and recommendations are made.
• To encourage performance improvements and support to achieve relevant career aspirations within the team.
• Responsible to continually review, implement and maintain departmental processes in order to meet the SLA and to improve the quality of service provided to the customer.
• Respond to real time events, escalations and operational needs through the effective deployment of suitably trained personnel in order to provide adequate job cover at all times to meet operational expectations and agreed service levels and be responsible for resource forecast plans/shift to account for sickness, holiday, increased work volumes, training and shift cover to meet operational demands
• Ensure that fuel and electricity consumption collection is well made and accurate.
• Analyse fuel consumption and provide solutions to decrease fuel loss in coordination with the fuel and fleet Director.
• Schedule and attend regular meetings with teams and customers
• Coordinate with other departments to ensure smooth running of operations.
• Support countries for O&M budget construction and optimization
• Support presales and sales teams for RFQ analysis
• Support legal to build O&M and security contracts for subcontractors
• Ensure that process of consumables and oil recycling is performed to preserve environment (waste management).

Roles and Responsibilities

• Maintain SLA, MTTR as per customer contracts.
• Customer focus, business impact awareness, excellent customer communication and knowledge, and great negotiation skills.
• Manage team, maintain focus, discipline and adherence to standard operating procedures
• Establish and maintain good cross functional interactions and support.
• Work hand in hand with other departments to manage the overall cost of the project and maximize project income
• Comply with Health and Safety procedures
• Carry out duties and responsibilities in accordance with ISO requirements, Company policies and applicable laws.
• Ensure the development of SHERQ practices for Company and oversee compliance with those practices
• Participate in risk assessment and hazard identification in work
• Facilitate, maintain and manage all required activities related to updating and publishing relevant policies and procedures for Company on the Group and Subsidiaries levels.

Key performance indicators

• Maintain SLA, NUR, MTTR… as per customer contracts.
  ensure that preventive maintenance is made at the right frequency and quality
  tracking of recycle used consumables and oil
• Customer focus, business impact awareness, excellent customer communication and knowledge, and great negotiation skills.
• Manage team; maintain focus, discipline and adherence to standard operating procedures.
• Establish and maintain good cross functional interactions and support.
• Good relations with client for zone of responsibility
• Good relations with supervisors
• Weekly, Monthly detailed reports

Core competencies, knowledge and experience

• Proven working experience for at least 10 years in telecom industry and at least 5 years as O&M Manager.
• Good understanding of technology including Telecom Traffic Management, Content Management, Outage prevention, active and passive equipment, Power equipment ( generators, solar equipment, batteries, RMS…. )
• Fuel and electricity management
• Outage Mitigation, Network fundamentals, and Telecom Power systems.
• Excellent understanding of Global Telecoms infrastructure including 24 x7 x 365 environment and ability to adapt to international working environment
• Experience in working with multiple third party network providers and equipment vendors.
• Able to communicate at appropriate levels of target audience on both Technical & non-
• Technical (including process activities) and ability to produce and analyze Network incidents reports in relation to Network events.
• Excellent written / Oral communication, people/Team management and leadership skills
• Bachelor’s degree in Engineering with at least 6 years of experience in Power related fields
• Previous track record of improving processes, creating savings, and adding value.
• Ability to successfully manage teams.
• Previous experience with continuous improvement methodologies, such as PMP, TPM, and
• Six Sigma is highly desirable
• Strong computer skills, including Microsoft applications, web-based applications, and financial planning
  experienced in electricity and power
• Experience in green energy
• Evidence of continuing education and involvement with professional organizations preferred.

How to apply:

CLICK HERE TO APPLY