Officer, Lending Operations – 1 Year Contract at Standard Chartered
Job Overview
Officer, Lending Operations – 1 Year Contract at Standard Chartered
Standard Chartered
Dar es Salaam
Standard Chartered plc is a British multinational banking and financial services company
Officer, Lending Operations – 1 year contract Job Vacancy at Standard Chartered.
Job Summary
Covering the end-to-end lending operations for personal loan, and secured lending as well as the disbursement operations for Mortgage lending product.
Responsibilities
Process effectively and efficiently aligned to business strategy for the country. Covering the end-to-end lending operations for personal loan, and secured lending as well as the disbursement operations for Mortgage lending products. Scanning staff New loan/ Top-up/OD, manage mortgage activities, to manage capital reduction, early settlement and normal repayment. To manage operations on insurance and refunds. Reconciliation of LOS Insurance Intersystem Susp/ LOS Intersystem Suspense Account/ LISA Account/ Standard Chartered Bank Limited Account/ Sundry Creditors Insurance Account and Staff Loan Suspense Account. Managing and monitoring lending queues and making monthly reports of reworks. Maintain service quality standards towards Bank’s out serve initiative. Participating in various projects assigned by Head and LM.
Strategy
Responsible for understanding the Group’s business strategy and its implications for the lending activities
Business
Ensure the cost budget in Lending Operations & Risk Operations is based on robust capacity plans and is delivered through a rigorous cost management discipline
Processes
Adhering to the process standards defined by Head, Lending Operations & Risk Operations.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead to achieve the outcomes set out in the Bank’s Conduct Principles
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
Internal stakeholders
- Country COO, RCO Retail clients, CCHs, CCROs
- Country Business Heads and Product Head, Retail Client segment
- Country Collections Heads
- Relevant members of Risk Operations management team
- Internal IT partners supporting Retail Clients business
- HR – for guidance on staff accounts and NPS reporting & L &TD team
- Operations, L&C and Customer Experience Management units for the country
- Hub / GBS Team – for processing issues as per SLA.
- Posting and Validation – for all payments issues.
- All Marcis users
External stakeholders
- Auditors, Regulators and Customers
- Associations (Visa, MasterCard, Amex and other Country / Local forums), Credit Bureaus and peer Banks
- Law Enforcement agencie
- Suppliers and consultants – SANLAM INSURANCE – for all premiums payment and refunds issues.
Other Responsibilities
Embed Here for good and Group’s brand and values in first line lending and credit risk management.
AML Responsibility:
Remain alert to risk of Money laundering and assist in the Bank’s effort in combating it by adhering to key principles in relation to CDD, reporting suspicious, safeguarding records and not disclosing suspicious to customers
Qualifications
Experience and knowledge in Banking industry with AML Experience
A good understanding of the Account Opening process including legal requirements.
An eye for details and keenness to maintain high standards on CDD/AML.
Knowledgeable to ebbs system applications
Knowledgeable to eops system applications
Quick learning and adaptation to new processes/procedures
Ability to spot process improvement opportunities
Commitment towards team goals and an excellent team player
Able to work under tight time constraints
Passionate about achieving /exceeding targets and delivering promises
Must be certified (as prescribed for the role) by completing all relevant SCB e-assessments (once these are rolled out)
Officer, Lending Operations – 1 year contract Job Vacancy at Standard Chartered
Role Specific Technical Competencies
Anti-money Laundering Policies and Procedures
Understanding Customer Needs
Lending Processes and Standards
About Standard Chartered
We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
