Lodge General Manager Job Opportunity at Elewana Collection of Lodges, Camps & Hotels

Lodge General Manager

Elewana Collection of Lodges, Camps & Hotels

Serengeti

The Elewana Collection of 16 boutique lodges, camps and hotels is known for its unique accommodations in iconic locations across Kenya and Tanzania.

At Elewana Collection of Lodges, Camps & Hotels, we:

• Aim to deliver an unforgettable experience for each of our guests and do so at every opportunity.
• Respect the Elewana Brand Values and demonstrate these in our daily working life.
• work as One Team and support each other in everything we do.
• take pride in ourselves and in the brand that we represent.
• treat guests and colleagues with dignity and respect, as everyone is important.
• never say ‘no’ to our guests.

Applications are now being accepted for the following vacancy at Elewana Collection:

Position title: Lodge General Manager

Reporting to: Country Director

Supervises: Head of Departments, Lodge Controller and all staff

Duty station: Bush – Serengeti

Position summary:

To achieve Lodge revenue & profit targets, through efficient management of operations and control of lodge costs. Achieving customer & staff satisfaction goals, by directing lodge operations, creating and maintaining cohesive and motivated lodge teams, to deliver a world class guest experience.

Areas of Leadership Responsibilities:

• Provide Direction and Leadership to the Heads of Departments in achieving Departmental Targets and Company Targets.
• Provide Support to the Heads of Departments in ensuring the delivery of seamless service in their respective areas.
• Assisting the Heads of Departments in the creation of Personal Development Plans for employees at all levels across the operation and facilitating the follow up on those Personal Development Plans.
• Assist in the selection, recruitment and appraising of all Heads of Departments that are appointed to the Hotel
• Lead in the selection, recruitment, training coaching and disciplining of Hotel Staff from Line level to Head of
• Departments that are appointed to the hotel.
• Be a good role model for all members of staff in the hotel.
• Promote cohesive two-way communication between the Hotel and Central teams external to the hotel.
• Manage Heads of Departments in ensuring that Job Chats, Appraisals, Staff Forum Meeting are all held in a timely accurate and effective manner.

Guest Experience:

• Proactively manage Guest feedback and ensure that action points are in place with the Heads of Department, thus mitigating future impact of similar issues arising.
• Monitor Service delivery in all areas of the Hotel and identify performance gaps and ensure that corrective points are in line with the Brand Standards of the Company.
• Continuously seeking opportunities to improve the guest experience by seeking feedback, and evaluating service levels, and developing strategies to improve the guest’s experience.
• Implement and continuously review systems and procedures in place dealing with VIP’s Guests and Regular
• Guests of the Company, encouraging the sharing of information of success stories.
• Maintain Service Levels in line with budgetary constraints and Business Demands.
• Proactively manage VIP’s ensuring interaction and procedure is followed.
• Ensure that GHA enrolment targets are met.

Employee Engagement

• Create awareness at all levels of the Lodge Key Performance Measurements and also how the success of achieving the targets set on the KPI’s can play a lead role towards the success of career possibilities within the company
• Promote a culture which enables effective succession planning at all levels and thus growing potential within the company for the company
• Communicates performance expectations and provides employees with ongoing feedback.
• Formal staff Appraisals to be conducted twice a year.
• Promote an environment which lends itself to equal opportunities and embracing diversity.
• Ensures all employees adhere to company health, hygiene, safety & emergency procedures.

Cash Flow:

• Planning, Reviewing and monitoring activities across the operation ensure that costs are kept within budget parameters.
• Ensure that any cash-flow requirements are communicated timeously to Operations and Head Office Finance.
• Foster a good working relationship with the Commercial Team and assisting to ensure that the Lodge is positioned correctly with the correct accounts targeted.
• Participate in the budget compilation process and the implementation of annual budgets.

Operations:

• Implement systems and procedures that ensure consistent service delivery in respect of the Day to Day running of the Lodge.
• Promote Audit Compliance across all areas of the Lodge and reviewing, monitoring action points and follow up.
• Assisting Heads of Departments in ensuring compliance with all current Statutory and Legal requirements in all areas of the operation to include OSHA and NEMC.
• Facilitate weekly and monthly departmental meetings and growing inter-departmental meetings across all areas of the Lodge.
• Full participation in Product Inspections and follow up on action Points.
• Ensuring Lodge Team are ready for monthly Performance Review Meetings and also Follow up on action points.
• Achieve lodge-based sales targets.
• Ensure timeous submission of KPI, MIS and any other required reports to Operations and/or Finance.

Education:

Bachelor Degree in Hospitality Management or related field preferred

Experience:

• 5 to 8+ years work experience in 5 stars Lodge / Hotel Management
• Excellent Communication Skills, Customer Service Skills
• Patience and ability to remain calm in stressful situations
• To be thorough and pay attention to detail
•  Ability to manage and motivate staf
• Financial Skills
• Operational Knowledge
• Works cross-functionally across a multi-faceted group
• Experience in Google Documents, ERP Systems

Equal Employment Opportunity:

Elewana Afrika Ltd provides equal opportunity and fair and equitable treatment in employment to all people without regards to race, color, religion, gender, tribe, age, disability, political affiliation, national origin, or marital status.

Our offer:

We offer attractive remuneration, benefits and career progression appropriate to your skills, qualifications and experience.

Application:

Please submit your application by e-mail to [email protected] quoting Lodge General Manager in the email header no later than 10th September 2022 with a detailed CV & covering letter, demonstrating how your skills and experience make you the ideal candidate for this position.

Confidentiality assured. Only shortlisted candidates will be contacted.