Loan Recovery Officer at ENGIE

Loan Recovery Officer at ENGIE

Loan Recovery Officer at ENGIE 

Loan Recovery Officer

Requisition ID: 14234

Location: TZ

Job Title: Loan Recovery Officer

Department: Customer Finance
Reporting line: Loan Recovery & Rescheduling Coordinator
Location: National Hub – Arusha, Tanzania
Job Grade: 11

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services, and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable installments from $0.19 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda, and Zambia), over 1.9 million customers, and more than 9 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

Job Purpose

The Loan Recovery Officer (LRO) is responsible for receivables risk management (RRM). This includes among others: calling customers as per assigned portfolio, customer workout (Rescheduling customers), and portfolio management.
Responsible for dealing with all customers who are behind on their loans in a timely and professional manner.

Responsibilities

• Making precautionary calls to customers related to account issues or payments due
• Documentation of all loan recovery calls appropriately in the loan workout cases-comment explaining the situation, next action, and date for next action correctly defined
• Escalation of all difficult cases to the Regional Business Executives (RBEs)
• Working independently on defined tasks and smaller projects identified jointly with the Head of CF or Team Leader, to help realize the department’s objective.
• Proving commercial and financial awareness in completing assigned tasks
• Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures
• Contributing ideas for the Continuous Improvement Process (CIP) of the department, especially where directly applicable to assigned tasks
• Seeking opportunities to learn and develop within ENGIE Mobisol UK Ltd. and through training
• Undertake any other related duties as assigned by the line management from time to time

Accountabilities

• Quality of departmental service
• IT asset management
• S/he is accountable for adherence to the company’s Policy

Knowledge and skills

Experience:

• Good understanding of loan accounts
• Previous experience in a business dealing with loans is a plus
• Experience in customer relationship management
• Team player
• Computer literacy, particularly good working knowledge of Microsoft Excel
• Self-starter with a passion for ENGIE Energy Access and its mission
• Behavioral – flexible, eager to learn, problem-solving, team player, creative, etc.

Qualifications:

•  A minimum Holder of a Bachelor’s Degree in Business Administration, Microfinance, or any other related field

Language(s):

• Fluency in Swahili and English languages with excellent verbal communication skills

Technology:

• Experience in using Microsoft applications, computer, and smartphone literate.
• We thank all applicants for their interest, however, due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal opportunity employer, that promotes diversity and is committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements, and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement, or citizenship. Our differences are our strengths!

Business Unit: GBU Flexible Gen & Retail
Division: Energy Access
Legal Entity: ENGIE MOBISOL UK Ltd, Tanzania Branch
Contract Type: Fixed-Term
Job Type: Full – Time
Professional Experience: Junior (experience < 3 years)
Education Level: Bachelor’s Degree

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