Insurance Executive – Admin at Vodacom Tanzania

Insurance Executive – Admin

Full Time

Dar es Salaam

Vodacom Tanzania Plc

Role purpose:

To work with IT, and other M-Pesa teams; to support new products developments, product upgrades, configuration changes, Change requests and incidents.
To work with Finance, Legal, Marketing, Compliance, Customer Service, Sales, Revenue Assurance & Fraud and any other relevant teams for VodaBima related issues.
Accelerate Insurance growth by enriching the products and service adoption
Ensure VodaBima Platform fee are paid on time by Partners
Overall accountability of VodaBima Customers Retention Strategy and churn management

Key accountabilities

Alignment with Product development team on new development and Sorting all the issuers that requires developments and enhancement.
Perform competitor analysis and tactical initiatives to address the challenges
Develop and Drive a strategy to achieve maximum penetration and adoption of VodaBima Products & Services.
Drive BTL strategy for VodaBima
Perform frequent consumer Understanding activities and physical visits to learn the behaviour and/or pain points of different customer segments and provide key insights for development.
Consistent monitoring of the churn, subscribers base, usage and propositions to ensure a healthy customer base.

Key performance indicators:

Core competencies, knowledge and experience

Excellent analytical and logical reasoning skills translated from consumer insights
Excellent communication skills
Strong stakeholder management skills
Ability to anticipate customer, competitor and market dynamics
Able to challenge the status quo

Must have technical/professional qualifications:

Bachelor degree in Actuarial science, Insurance and Risk management, Business Administration, Economics, or its equivalent.
Strong analytical skills and business acumen.
Build and maintain relationship with key stakeholders in the value chain.
Telecommunications experience would be advantageous.
Project management knowledge and experience would be advantageous.

Skills