Job Opportunity at Ngorongoro Safari Lodge, Receptionist

Position: Receptionist

Company: Ngorongoro Safari Lodge
Location: Karatu- Arusha
Reports to: Front office manager.

Ngorongoro Safari Lodge is a high end five-star lodge in Arusha- Karatu area currently has available a position for Receptionist. We are currently seeking an experienced, and thorough Receptionist to join our rapidly growing firm. In this role, you will demonstrate your skills, knowledge, and experience.
Please only apply by email below with Resume, Qualifications, availability, and a cover letter demonstrating suitability for the position.

Position Summary:

Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.

Main Job Duties and Responsibilities include;

• welcome and greet guests
• answer and direct incoming calls
• inform guests of hotel rates and services
• make and confirm reservations for guests
• ensure proper room allocation
• register and check guests in
• confirm relevant guest information
• verify guest’s payment method
• issue room keys and direct guests to their rooms
• maintain clear and accurate records of guest room bookings
• listen and respond to guest queries and requests both in-person and by phone
• provide accurate information about services
• liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
• complete and maintain any incident reports, daily activity reports or other reports requested by management
• close guest accounts and check guests out
• review accounts and charges with guests during the check-out process
• process accurate payment of guest accounts
• inform housekeeping when rooms have been vacated and are ready for cleaning
• monitor visitors to the hotel
• enforce rules and policies of the hotel
• maintain a neat and orderly front desk and reception area

Education, Skills, and Experience

• Bachelor degree in related field
• 5 years’ experience in guest/customer relations experience, preferably in a hospitality environment
  strong working knowledge of relevant computer software including MS Office and booking and payment systems, Res-Request preferred.
• Excellent spoken and written English
• Excellent numeracy

Key Competencies and Qualities

• customer service orientation
• attention to detail and accuracy
• planning and organizing
• ability to multitask and prioritize
• professional appearance and attitude
• effective verbal and written communication skills
• ability to handle stress and stay calm under pressure
• conflict resolution skills
• decision making and judgment skills
• teamwork
• flexible regarding work schedules
• ability to respond appropriately to diverse customers and guests

HOW TO APPLY

Please send your application and resume not later than 15th August 2022 to [email protected]
Only shortlisted candidates will be contacted