Job Opportunity at NBC – Supervisor Service Center – Mbinga
Job Overview
Job Opportunity at NBC – Supervisor Service Center – Mbinga
Job Opportunity at NBC – Supervisor Service Center – Mbinga
Supervisor Service Center:Mbinga
NBC
August, 2023
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
Job Summary
The role is designed to support the growth of Retail Banking footprint and Manage the overall performance of the service center in terms of set sales, services and operational targets.
Job Description
Accountability: Business management- 20%
Allocate duties to team members in order to achieve operational targets including prioritization and work schedules.
Benchmark productivity of the department against industry standards and create measures to improve productivity.
Review performance against balanced scorecard components as prescribed by the Executive, discuss gaps and agree action plans to close gaps.
Contribute to the development of business unit strategy for the next 2-3 years by providing a view on potential improvements for products or services and an assessment of the existing situation and anticipated changes in the external environment.
Accountability: People management- 30%
Manage a team of staff to ensure effective daily operations Manage a team of people to ensure effective daily operations.
Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members
Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met. Plans should be revised at least twice a year. Establish and maintain a succession plan for the team
Manage a team to ensure effective daily operations
Develop a high performing team by embedding formal performance development and informal coaching. Encourage frequent knowledge sharing between team members
Determine and analyze development needs for the team and ensure that identified training requirements are budgeted for and executed
Establish and maintain a succession plan for the team
Interview and recruit new members of the team, including determining appropriate compensation levels with input from Human Resources
Create effective workforce and recruitment demand plans to ensure that current and future business requirements can be met. Plans should be revised at least twice a year
Review and update the department’s organization structure and role description on at least an annual basis to ensure that they are fit for purpose and contain all the accountabilities of each team member
Motivate to and obtain approval from the Head of Cluster for any additional headcount for the team
Approve leave requests for team members and create leave plans to ensure adequate coverage
Monitor overtime and ensure that it is kept to a minimum. Report excessive overtime to the Head of Cluster and create plans to address the issues
When required, initiate disciplinary processes for team members calling on support from Human Resources when required
Accountability: Controls-15%
Manage the implementation of all processes and procedures as stipulates in all branch operation manuals
Ensure all reports and returns are prepared and submitted on time as required
Ensure that business continuity plan is up to date and staff are fully aware of it and the responsibilities attached thereon·
Build awareness, keep up to date and comply with KYC and AML regulations·
Comply and keep up t odate with all policies and procedures·
Adhere the procedure for protecting ones id and password·
Manage and ensure prompt execution of audit queries/requests
Ensure Branch cash balances daily
Ensure adherence to safety and security
Ensure daily cash position is reported as required
Ensure that strong room keys are properly managed as per policy
Ensure that hand-overs of keys are properly done
Report excess as soon as it arises and arrange for insurance cove
Ensure that snap checks are done and recorded
Manage all cash limits in the branch i.e. teller limits and total branch cash limits
Manage and control effective ATM Replenishment and Balancing
Manage and control cash movement to and from the branch and confirm security arrangement are in place
Accountability: Drive the achievement of contracted targets in the branch-20%
Build, develop and maintain high performing team committed to achieving success through others
Lay down strategies for achieving contracted targets and communicate to branch staff
Look for new customers and take over business from competitors
Implement world class management practice to drive branch performance in achieving to branch targets.
Lead the branch in identifying and meeting customer needs through selling and cross selling NBC products and services·
Implement lead generation and referral systems in the branch·
Review and evaluate the branch performance in accordance with the strategy manage business risk in the area of responsibility
Accountability: Enhance the unit image in the community-10%
Identify a network of key customers and role players in the community and build relationship with them
Create and maintain a high profile in the community
Participate in the community functions effectively
Accountability: Manage personal career development-5%
Keep updated with circulars, manuals and policies
Meet training objectives as set out in personal training and development plan
Proactively identify personal development areas and training needs
Possess competent knowledge of nbc products and services and keep updated of changes
Education and Experience Required
Bachelor degree in Commerce/Banking and finance
At least 5 years of working experience
Knowledge & Skills:
(Maximum of 6) Competencies: (Maximum of 8 competencies)
Deciding and initiating action
Learning and researching
Entrepreneurial and commercial thinking
Relating and networking
Adapting and responding to change
Persuading and influencing
Creating and innovating
Qualifications
Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Commercial mindset – Junior (Meets some of the requirements and would need further development), Customer Excellence – Service Delivery (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication – Basic (Meets all of the requirements), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Sales Management (Meets some of the requirements and would need further development)
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