ICT Supervisor at Médecins Sans Frontières

ICT Supervisor at Médecins Sans Frontières

ICT Supervisor  at Médecins Sans Frontières

Lindi

Médecins Sans Frontières

An international, independent medical humanitarian organisation

Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, natural disasters and exclusion from healthcare. MSF offers assistance to people based on need, irrespective of race, religion, gender or political affiliation. MSF is therefore guided by the principles of neutrality and impartiality. These principles must apply to all MSF staff.

Title: ICT SUPERVISOR

Direct Reports: LOGISTICS TEAM LEADER (LTL)

Location: LIWALE, LINDI

MAIN PURPOSE

Executing the maintenance, follow-up and monitoring of all MSF IT and Telecom equipment, tools and services, as well as ensuring onsite technical support and training of users under his/her responsibility in accordance with MSF standards, policies, protocols and procedures, in order to guarantee the efficient use of all IT and Telecom services and infrastructure.

ACCOUNTABILITIES

• Monitoring, maintaining and following up on all Information Technology (IT) and Telecom equipment, tools and services in the mission, in accordance with MSF standards, policies, protocols and procedures;
• Supervising, implementing and improving data security protocols (data saving, firewall, User Access right, backup, security for equipment and software, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency;
• Providing technical support and presenting MSF standards, policies, protocols and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems.
• When needed, liaise with the Information Systems (IS) Specialist and/or HQ Technical Referent for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at his/her level are appropriately escalated;
• Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support
  (briefing, training and support, etc.) to logistics experts dealing with IT and Telecom systems;
• Providing regular activity reports for the sites under his/her responsibility in accordance with MSF guidelines.
• Updating and archiving all user and ICT (Information and Communications Technology) related documentation due to changes in the IT and Telecom infrastructures;
• Participating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process;
• Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points;
• Support on TMS activities o Carry out scheduled preventive maintenace for all ICT and Telecommunications equipment o Address corrective maintenance tasks promptly and efficiently with all ICT and Telecommunications equipment when needed
• Define and manage stock of ICT-related spare parts to ensure adaquate inventory levels
• Liaise with LTL Liwale and ICT Manager at Coordination to ensure seamless coordination of activities
• Performing any other task, specific to his/her area of specialty, as defined in his/her job description and according to the line manager.

Minimum Educational Qualification:

• Essential secondary education and formal technical training. Certifications in the domain would be an asset.

Experience:

• Preferably 1-2 years of proven experience in IT or technical functions o Working with NGO is added advantage

Knowledge:

• Expertise in latest version of Microsoft Operating System and business applications (Office365)
• Good knowledge of computer hardware and maintenance processes, network theory and their respective protocols, main email systems, IT security best practices and IT service management tools (ITSM)
• Understanding in Server Management (latest version of Microsoft Operating System, Active directory) and virtualization (Hyper-V)
• Understanding of radio telecommunication concepts (HF, VHF, GSM, Satellite) o Training and supporting skills

Languages:

• Knowledge of both English and Kiswahili is mandatory.

Competencies:

• Results and Quality Orientation
• Teamwork and Cooperation
• Behavioural Flexibility
• Commitment to MSF Principles o Stress Management

People living with disabilities or minorities to indicate in their CV or Motivation letter Female candidates are highly encouraged to apply.

APPLICATION DETAILS

All interested candidates shall submit their motivation letter, CV and copy of relevant professional certificates not later than Wednesday, January 3rd 2024 at 4:00 PM . Please quote the job title on the email subject “ICT SUPERVISOR”.

Please send your application to the email address: [email protected]. The applications can also be submitted at MSF offices situated at Mikocheni B, Daima street House no 16 Dar es Salaam, or in Nduta Refugees Camp, Kibondo District or MSF Guest House Kibondo or at MSF office situated in Liwale, Lindi.

The protection of your personal data is important to MSF. By submitting your application, you consent to MSF using your data only for the recruitment process to have all the information and documents necessary to proceed with the recruitment, validation of your application and selection of the most suitable candidate. Your data will be treated confidentially. Only people part of the recruitment process have access to your data. MSF does not sell your data under any circumstances. If you have any questions or requests, you can contact [email protected]

ONLY SHORT-LISTED CANDIDATES WILL BE CONTACTED