Human Resource Officer at Aga Khan Health Services

Human Resource Officer at Aga Khan Health Services

Human Resource Officer

Aga Khan Health Services

REPORTING TO THE MANAGER, HUMAN RESOURCE

POSITION SUMMARY

The role will primarily focus on fostering a positive work environment by maintaining effective employee-employer relationships, ensuring compliance with labor laws, AKHST’s policies and culture. This role plays a key part in improving employee satisfaction and promoting fair and consistent treatment across AKHST.

The role also will support other HR functions as well as HR operations on day-to-day basis.

ROLES AND RESPONSIBILITIES

• Serve as the first point of contact for employees and Management team regarding workplace concerns, grievances, and conflicts.
• He/ She provides guidance to the management and staff on employee relations policies, procedures, Labour laws and best practices.
• Responsible for investigating complaints, incidents, or allegations of misconduct, and recommend appropriate action in line with labor laws and AKHST policies.
• Assist in promoting and implementing employee engagement and wellbeing initiatives.
• Monitor employee satisfaction and coordinates annual staff satisfaction surveys and support initiatives to improve workplace morale and productivity.
• Prepare and maintain accurate documentation related to employee relations cases, investigations, and disciplinary actions.
• Ensure timely filling of all generated HR records in personal files and electronic system.
• Conduct Exit-interviews and analyze trends to recommend improvements to reduce turnover.
• Support in the development, review, and implementation of HR policies and procedures.
• Ensure organizational compliance with local labor laws, workplace policies, and applicable regulations.
• Assist with conflict resolution and provide mediation between employees or between employees and Managers.
• Assist in training Line Managers on handling employee relations issues effectively and lawfully.
• Ensuring that all relevant employee information is obtained and secured within employees’ personnel files and are submitted for inputs in the HRIS.
• Take active role in ensuring timely completion of employee Probationary, Performance Improvement
• Plans (PIP)and Annual Performance Evaluations.
• Liaising closely with OHCs Administrative Officers, Finance, and IT Department to ensure payroll is timely processed in all agreed employee compensation, including any approved Salary Adjustments
• Assisting in Recruitment and Selection activities for full time staff, Visiting Consultants, LOCUMS, Volunteers, etc.
• Ensure that all Job Descriptions and related employment agreements are current and maintained for all new and existing employees.
• Manage employees’ (both full-time and non-full time) contracts to ensure that they are current and renewed timely.
• Ensure that all letters and other correspondence are correct, signed and sent out on time.
• Actively take role in all HR audits which include JCIA, Safe Care and other statutory audits.
• Providing the required reports timely for decision making purposes.
• Assist in ensuring all clinical staff have valid practicing licenses and are registered in accordance with the relevant bodies.
• Coordinates CEO forums on quarterly bases and any other staff engagement initiatives.
• Any other roles assigned by the Supervisor or His/ Her Designee.

ACADEMIC QUALIFICATIONS, EXPERIENCE AND COMPETENCIES

• Minimum bachelor’s degree in human resources management, Industrial Relations or related fields
• Minimum of Five (5) years’ experience in Human Resource field from reputable organization.
• Strong knowledge of labor laws, employment standards, and HR best practices.
• Proven ability to handle confidential and sensitive information with integrity
• Excellent interpersonal and communication skills.
• Strong conflict resolution and problem-solving abilities.
• High level of emotional intelligence and empathy.
• Sound judgment and decision-making skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Proficiency in HRIS and Microsoft Office applications

PLEASE NOTE: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED FOR INTERVIEWS. APPLICATION LETTER, CV AND EDUCATION CERTIFICATES SHOULD BE SUBMITTED ELECTRONICALLY TO: [email protected] WITH THE SUBJECT LINE OF THE POSITION.

CLOSING DATE FOR SUBMISSION OF APPLICATIONS IS END OF BUSINESS DAY ON SATURDAY 16TH AUGUST 2025

“AKHS is concerned about the climate and environmental crises we face and is doing everything possible to reduce our own impact, encouraging others to do the same, and advancing understanding in this field. AKHS has set itself the task of getting as close to net-zero carbon operations as possible by 2030. We expect all staff to contribute to achieving these aims in the context of their roles. We encourage applicants with previous experience or an interest in this field to apply’’